Michael Poole
Chickamauga,GA
Summary
As an Operations Manager, my primary objective is to support the staff around those that fall under my direct reporting, along with supporting all other aspects of the business. I aim to create a positive workplace that is all about the business and looking for ways to help move our staff into a better, more educated position.
Overview
14
14
years of professional experience
Work History
Operations Manager
US Xpress
04.2016 - Current
- Effectively managed planning team's workflow, ensuring profitable margin for both Team and Owner Operator SBU.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Logistics Manager
Riverside Transport
09.2014 - 04.2016
- Managed both startup and ongoing operations of the Extended Coverage program.
- Transformed group into profitable revenue stream for company
- Generated consistent revenue growth by increasing after hours bookings resulting in a 10% average gain.
Fleet Manager/ Load Planner
US Xpress
11.2010 - 09.2014
- Regional load planner for our Extended Coverage team.
- Served as a customer service representative for a dedicated tour-based customer.
Education
Associates of Applied Science - Business Administration
Community College of The Air Force
Montgomery, ALAssociate of Applied Science - Aerospace Engineering Technologies
Community College of The Air Force
Montgomery, ALSkills
- Employee Management
- Communication
- Problem-solving
- Cost Calculations
- Business Development
- Organizational Management
- Performance monitoring
- Process Improvement
- Workflow Optimization
- Customer Service
Military Service
United States Air Force: 2005 to 2010
2005 - 2007, Aerospace Propulsion/ Aircraft Avionics, Ramstein Air Base.
2007 - 2008, MTI for Aerospace Propulsion - Sheppard Air Force Base, Wichita Falls, TX
2008 - 2010, Deployed MTI instructor, Lakeland Air Force Base, San Antonio, TX, Several TDY locations
Personal Information
Title: Operations Manager
References
Available upon request.
Timeline
Operations Manager
US Xpress
04.2016 - Current
Logistics Manager
Riverside Transport
09.2014 - 04.2016
Fleet Manager/ Load Planner
US Xpress
11.2010 - 09.2014
Associates of Applied Science - Business Administration
Community College of The Air Force
Associate of Applied Science - Aerospace Engineering Technologies
Community College of The Air Force