Michael Porterfield

* Reponsible for extensive knowledge of all our wines.

* I am a member of our sells team, assisiting with distribution and production when needed.

* I ensure that our guests enjoy the best of all we have to offer, conducting educational wine tastings, or providing a most excellent and enjoyable dining experience.

• I instruct students and businessmen in English, notably, the finer points of Grammar, Reading Skills, Proficiency Test, Idioms, and Writing.

• Prepared variety of foods according to exact instructions and recipe specifications.
• Prepared workstations with ingredients and tools to increase efficiency.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Cleaned and sanitized kitchen equipment, utensils, and work stations.
• Adhered to food safety and sanitation protocols to reduce germ spread.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Cross-trained in other kitchen positions to support team and meet customer needs.
• Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

I pack orders in the appropriate manner to be shipped. I am responsible for accuracy and productivity.

I also research orders that are short of product or have no shipping label, while maintaining the label printer, tape machine, and wrap machine, including fixing any jams and problems with calibration.

Shipping requires loading boxes of various size and weight on to trucks, building stable walls, while practicing safety and speed.

This job requires teamwork and stamina. Shifts last up to 12 hours.

I am responsible for providing the guest with the best dining experience possible. I have extensive food, wine, and beer knowledge.

I also train new staff members when required and assist in food preparation.

I am laid off indefinitely due to the current pandemic.

While I was completeing my Teaching Practicum I was a Teacher Assistant. I assisted ESOL Professors with classroom activities and assesing student's English proficiency. I also tutored students who were struggling with Reading, Writing, and Speaking skills.

After my Practicum was completed I was asked to stay for the remainder of the Spring Semester 2019.

I am currently leading Two ESOL Conversation Groups and working in the PEP Program which focuses on Pronuciation and English Reading skills.

I also Tutor ESOL students in the local community.

I work in a support capacity behind the bar. I make sure the Bartenders have everything they need for a smooth , successful shift including making juices, purees, margarita mix, restocking glassware, etc...

I also train support staff behind the bar and on the main floor.

• Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
• Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
• Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.
• Mentored Support Staff to align performance with core values and encourage career development.

This job entailed pullin totes off the line and placing  them on the proper pallet to be shipped to the correct store. This required acute attention to detail, physical strength and stamina.

* Maintaining and Promoting Safety Standards

* Equipment Inspection

• Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.
• Mentored Loaders to align performance with core CVS values and encourage career development.
• Planned and executed Warehose Cleaning Projects to maintain a safe and clean enviroment for all workers

Food quality and Guest Satisfaction, Marketing, Coaching Front of the House Employees, Inventory and Recording sales.

• Interacted professionally with customers, peers and waitstaff, which helped develop articulate communication and active listening skills.
• Attended networking and creative events to identify new talent and artistic works in local community.
• Provided onsite training.
• Planned and executed training programs.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

* Coordinated support staff servicing the  Lounge, Restaurant, and Theatre.

* Trouble shooting and Maintenance.

*Training program

* Overall Guests Satifaction and Happiness.

* Extensive Wine and Food Knowledge.

* Implemented Cleaning and Health Code Standards which greatly improved overall Health Inspection Scores.

• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Proactively assessed customer needs and provided beverage refills, condiments and other services.
• Applied proactive and resourceful nature to create pleasant guest experiences.
• Executed cash transactions quickly and accurately.

• Worked with management to plan and implement special events to boost customer numbers and profits.
• Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
• Maintained tight financial controls with highly accurate daily registers.
• Collected food, wine and appetizer orders from patrons and promoted upsell items.
• Promoted customer safety by maintaining current list of available ride services for inebriated customers.