MICHAEL PORTO
Ravenna,OH
Summary
Results-driven Director of PMO with a proven track record of leading high-performing teams and delivering complex projects on time and within budget. Expert in establishing and optimizing Program Management Offices (PMOs) to drive operational efficiency and strategic alignment. Demonstrated success in developing and implementing innovative programs, such as the recent Armis onboarding initiative, to enhance customer satisfaction. Effectively interacts with all levels of management, including business leaders, Executives, and Board Members. Committed to fostering a collaborative and supportive work environment that empowers team members to achieve their full potential. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager, Onboarding Engineering
Armis
08.2023 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
Customer Success Manager
Armis
11.2019 - 08.2023
- Met with customers to understand needs and develop proactive solutions
- Collaborated with sales, delivery, and service teams to manage seamless client experiences
- Consulted with teams on established best practices and process improvements
- Helped with product rollouts as subject matter expert for IoT, OT and Vulnerability Management
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Built relationships with customers and community to establish long-term business growth
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Project Manager
Tufin
08.2018 - 11.2019
- Developed and initiated projects, including managing costs, schedule, and performance
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Developed implementation methodologies to rein in project costs while meeting key milestones
- Eliminated discrepancies by reviewing performance, status, and safety adherence
- Headed 10+ project teams specializing in Networking Orchestration, Firewall management
- Modified and directed project plans to meet organizational needs
- Drove team success through shared vision and recognition of quality performance
- Managed all phases of 15+ projects from procurement to completion
- Developed executive presentations and reports to facilitate project evaluation and process improvement
Senior Project Manager
Rolta AdvizeX
10.2013 - 08.2018
- Effective leadership methodology proven to increase Program efficiency
- Senior Project Manager implementing IT solutions for major OEM companies
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
Project Manager
RAB Communications
06.2012 - 10.2013
- Company Overview: contractor for top ranked cable company
- Disciplined and effective methodology drives increased efficiency within assigned projects
- Effective risk identification, mitigation planning, escalation, and management
- Statement of work review and understanding
- Scheduling of project kickoff and project status meetings
- Track and manage project from initiation to successful completion
- Create project documentation to include project plans, issue management, risk mitigation, change control documentation, status reports, meeting minutes, milestone tracking, and project completion reporting
- Develop, promote, and enforce project management standards as well as best practices for team along with implementation of all projects processes including workflow, project management, tracking and reporting
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Director of Strategic Project Management Office
Greyfox Services
10.2006 - 05.2012
- Launched Greyfox in 2006 in Cleveland Market
- Planned and monitored staff hiring, and continuing education initiatives.
- Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Built company to over 100 technicians that performed daily routes for major cable company
- Developed implementation methodologies to rein in project costs while meeting key milestones
- Developed and initiated projects, including managing costs, schedule, and performance
- Managed and grew business to Cleveland, Columbus, Medina, Chillicothe, Bowling Green, and Boardman Ohio
- Eliminated discrepancies by reviewing performance, status, and safety adherence
- Developed executive presentations and reports to facilitate project evaluation and process improvement
- Provided management for 70+ internal personnel, contractors, and vendors
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
Education
CyberVista Security - Cyber Security
CyberVista
Arlington, VA01.2022
Scrum Alliance - Agile
Scrum Alliance
Cleveland, Oh03.2017
Skills
- Complex Problem-Solving
- Team building
- Exceptional Communication
- Excellent Time Management Skills
- Coaching and mentoring
- Background In Cybersecurity and Networking
- Customer Relations
- Staff mentoring & leadership
- Training and mentoring
- Delivery Management
- Team Leadership
- Project Management
- Time Management
- Project planning and development
- Project Scheduling
- Strategic Planning
- Project scope
Certification
CSM - Certified Scrum Master
Timeline
Manager, Onboarding Engineering
Armis
08.2023 - Current
Customer Success Manager
Armis
11.2019 - 08.2023
Project Manager
Tufin
08.2018 - 11.2019
Senior Project Manager
Rolta AdvizeX
10.2013 - 08.2018
Project Manager
RAB Communications
06.2012 - 10.2013
Director of Strategic Project Management Office
Greyfox Services
10.2006 - 05.2012
Scrum Alliance - Agile
Scrum Alliance
CyberVista Security - Cyber Security
CyberVista
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