Michael Powers
Doylestown,PA
Summary
Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Demonstrated history of developing individualized benefits plans that meet clients' needs while cutting costs. Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Benefits Consultant
Aflac
03.2000 - Current
- Implemented open enrollment system to streamline benefits processes for employees.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Education
Bachelor of Science - Business
Oglethorpe University
Atlanta, GAAssociate of Science - Engineering
County College of Morris
Randolph Township, NJSkills
- Enrollment Coordination
- Marketing Techniques
- Service Reports
- HR Compliance
- Conducting Seminars
- Customer Care
- Referral Generation
- Client Correspondence
- Consultative Selling Techniques
- Benefits Interpretation
- Open Enrollment
- Verbal and Written Communication
- Selling Skills
- Active Listening
- Health Saving Accounts
- Employee Retention
- New Employee Orientation
- Microsoft Office
- Customer Relationship Management
- Issue Resolution
- Customer Inquiries
- Client Counseling
Timeline
Benefits Consultant
Aflac
03.2000 - Current
Bachelor of Science - Business
Oglethorpe University
Associate of Science - Engineering
County College of Morris
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