Michael Powley

· Oversees day to day operations worth 70 million dollars, including new construction (42 million dollars), retail sales (25 million dollars), and commercial sales (3 million dollars).

· Directs the recruitment, development, and management of a diverse team responsible for installation tasks. This includes overseeing the work of 5 field install managers, 4 internal recovery team members, 21 field project managers, 14 inside project managers, and coordinating with 36 external sub contractors.

· Evaluates employee and subcontractor performance, ensuring adherence to established guidelines for quality control, OSHA compliance, and lead-safe practices.

· Verifies adherence to quality control standards through jobsite inspections and customer home visits.

· Maximizes operational efficiency by optimizing the performance of First-Time-Completion, Recovery First-Time Completion rates. Formulated strategies to improve delinquent account collection efforts to boost Customer Satisfaction and increase profit performance.

· Delivery of a 25% yearly increase in shipments.

· Achieves consistent success in exceeding installation profit goals for retail and trade/commercial departments.

· Assists field team with order verification for retail sales.

·Serves the Greensboro, Raleigh, Charlotte, Asheville, southwest Virginia and the coastal areas to handle design pressure regulations.

· Oversaw the productivity of a team consisting of 3 retail sales managers and 24 in-home representatives.

· Managed monthly sales forecasting, demand shaping, and budgeting support.

· Developed and maintained understanding of Pella products, systems, and sales processes to direct sales team and identify opportunities to meet customer needs.

· Analyzed market research to understand customer trends and competitor offerings.

· Achieved a significant growth in sales, reaching $24 million dollars from an initial value of $16 million.

· Successfully led a team of 12 Presidents Club winners and achieved 1 Top Gun winner. (#1 sale representative in the country)

· Provided leadership and guidance to a team of 18 in-home sales representatives.

· Ensured the success of the sales team by recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.

· Strengthened sales consultants' skills in engaging customers through consultative selling, overcoming objections, and successfully closing sales.

· Increased customer loyalty and overall satisfaction by empowering sales consultants to serve as the main point of contact for Pella customers, leading to improved follow-up with both existing and prospective clients.

· Doubled sales revenue from $8 million to $16 million.

· Achieved remarkable results by producing 26 presidents club winners, placing in the top 5% nationally.

· Successfully supervised a cross-functional team comprising of 6 internal employees (project coordinators, schedulers, customer service) and 8 external employees (field managers and field coordinators).

· Streamlined retail sales process to optimize quality of Pella installations and enhance overall customer experience.

· Partnered with 14 Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to guarantee exceptional customer service.

· Delivered a significant accomplishment of 15 million dollars in installation budget

· Managed multiple commercial projects from the point of sale through final project close-out to maximize customer satisfaction and project profitability

·Recruited, hired and trained crew members on project application, customer relations and service.

·Inventory

·Cycle Counts

·HR

·Logistics/ Delivery coordination

·Payroll

·Daily bank deposits

·Met customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts.

·Graduated Boot Camp

·MOS school October 1986- January 1987

·Graduated 3051/3043 Warehousing school

·Served in Okinawa Japan January 1987-1988

·Camp Pendleton January 1988-February 1990

·Served 1.5 years as driver for the chief of staff and commanding General of 1st FSSG

·Promoted to E5 and was selected for Drill Instructor School

·Drill Instructor Parris Island July 1990-July 1992

·Okinawa Japan August 1992-April 1993

·Greensboro Reserve Center April 1993-February 1995

·Honorable Discharge

Awards

·Navy Achievement Medal 1990

·Good Conduct Award (2x)

·Expert Shooter M16 (3x)

·Expert 45 (1x)