Michael Prescott
Stilwell
Summary
Dynamic professional with a proven track record in account administration and customer relationship development, exemplified during my tenure at Owlfi Financial. Skilled in leveraging excellent communication and problem-solving abilities to enhance client satisfaction and drive revenue growth. Demonstrated expertise in Microsoft Office and a commitment to reliability, ensuring high-quality service delivery.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Specialist
Owlfi Financial
06.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Bulk Mail Delivery
Faithful Express
11.2023 - 04.2024
- Consistently met or exceeded daily delivery targets, contributing to overall team success in achieving operational goals.
- Ensured vehicle maintenance, conducting regular inspections and addressing any issues for optimal performance.
- Displayed exceptional knowledge of postal regulations, ensuring that all mail was processed and delivered according to established guidelines.
- Streamlined delivery processes by utilizing electronic devices to track packages and confirm receipt signatures.
- Collaborated with colleagues for seamless mail distribution between regional and local carriers.
- Enhanced mail delivery efficiency by accurately sorting and organizing parcels.
State Farm Insurance Agent
State Farm Insurance
09.2006 - 10.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Network Operations Tech
AT&T
06.1998 - 08.2006
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Worked with outside vendors for fiber installations and service.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Streamlined network operations by developing and maintaining comprehensive documentation of processes and procedures.
- Ensured business continuity by developing robust disaster recovery plans tailored to specific organizational needs.
- Evaluated emerging technologies for potential inclusion in company''s networking infrastructure roadmap.
- Reduced downtime during maintenance windows by planning and executing efficient upgrades and installations.
- Improved network performance by monitoring, troubleshooting, and resolving issues in a timely manner.
- Performed root cause analysis on recurring incidents, implementing corrective actions to prevent future occurrences.
Education
Associate of Science - Electronic Technology
Johnson County Community College
Overland Park, KS06-1998
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Account updating
- Billing resolutions
- Documentation skill
- Revenue growth
- Advertising and marketing
- Business development
- Research proficiency
- Cold calling
- Brainstorming
- Processing payments
- Decision-making
- Cash handling
- Excellent communication
- Team building
- Interpersonal communication
- Problem-solving
- Reliability
- Multitasking
- Effective communication
Accomplishments
Experience working with wealthy clients and maintaining a professional relationship.
Certification
Licensed in property and casualty and life and health insurance sales.
Timeline
Account Specialist
Owlfi Financial
06.2024 - Current
Bulk Mail Delivery
Faithful Express
11.2023 - 04.2024
State Farm Insurance Agent
State Farm Insurance
09.2006 - 10.2023
Network Operations Tech
AT&T
06.1998 - 08.2006
Associate of Science - Electronic Technology
Johnson County Community College
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