Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL PRESTON

Paterson

Summary

Adept at machine operation and fostering team collaboration, I significantly enhanced production efficiency and workplace safety at A Party Center. My background in maintenance troubleshooting and customer service, combined with a proven track record of meeting tight deadlines, positions me as a valuable asset to any team seeking innovation and strong problem-solving capabilities.

Overview

7
7
years of professional experience

Work History

Event Setup Technician

A Party Center
04.2022 - Current
  • Adjusted equipment settings to ensure proper functionality and performance.
  • Conducted routine inspections to identify maintenance needs and prevent malfunctions.
  • Replaced worn or damaged parts to keep machines in good working condition.
  • Set up machinery according to specifications and operational guidelines.
  • Collaborated with team members to ensure smooth workflow and timely completion of tasks.
  • Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
  • Improved production efficiency by setting up and maintaining machinery for optimal performance.
  • Ensured consistent quality output by monitoring production processes and making necessary adjustments.
  • Effectively met tight deadlines under high-pressure environments without compromising quality standards.
  • Collaborated with other departments to optimize production workflows.

Tire Technician

Giant Tires
04.2020 - 04.2022
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Maximized efficiency by coordinating changing and rotating of tires.

Product Support Associate

Bob's Discount Furniture
10.2017 - 09.2019
  • Increased client retention by consistently exceeding expectations in product support interactions.
  • Worked closely with sales teams to identify upselling opportunities based on customer needs analysis.
  • Coordinated efforts with Quality Assurance teams to ensure that all product releases met or exceeded company standards before public release.
  • Improved customer satisfaction by providing timely and accurate product support to clients.
  • Aided in the development and rollout of new support tools, streamlining issue resolution processes and increasing customer satisfaction levels.
  • Contributed to the development of an internal knowledge base, making it easier for team members to find solutions quickly.
  • Developed strong relationships with key customers, fostering loyalty and repeat business opportunities.
  • Managed a high volume of support requests while maintaining excellent response times and resolutions rates.
  • Collaborated with cross-functional teams to address customer concerns and improve overall user experience.
  • Determined customers' needs and desires by specifying research needed to obtain market information.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Business Administration

Passaic County Community College
Paterson, NJ

High School Diploma -

Passaic County Technical Institute
Wayne, NJ
06-2002

Skills

  • Computer skills
  • Maintenance troubleshooting
  • Machine operation
  • Technical problem solving
  • Heavy lifting
  • Self-motivated and disciplined
  • Picking and packing
  • Warehouse safety
  • Clear communication
  • Pallet jack handling
  • Shipping and receiving
  • Material loading and unloading
  • Punctual and dependable
  • Forklift operation
  • Data entry
  • Shipment palletization
  • Innovation and creativity
  • Teamwork
  • Customer service
  • Problem-solving
  • Active listening
  • Team collaboration
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Event Setup Technician

A Party Center
04.2022 - Current

Tire Technician

Giant Tires
04.2020 - 04.2022

Product Support Associate

Bob's Discount Furniture
10.2017 - 09.2019

Business Administration

Passaic County Community College

High School Diploma -

Passaic County Technical Institute
MICHAEL PRESTON