Michael Prevette
North Wilkiesboro,NC
Summary
Proven in enhancing customer satisfaction at Assurant by streamlining service support and implementing effective communication strategies. Expert in Customer Relationship Management and possesses a keen attention to detail. Demonstrated ability to resolve critical issues, leading to a significant improvement in service efficiency. Skilled in coaching, with a friendly and patient approach to team mentoring.
Overview
10
10
years of professional experience
Work History
Service Support Team
Assurant
03.2022 - Current
Handled any issues the service center may have with customers ex. customer not home or abusive customer.
Handled customer inquiries and suggestions courteously and professionally.
Handled any claims issues the service center may have.
Handled parts issues the service may have ex. claim rejected or Pre Auth was not submitted.
Created a Pre Auth for service centers when they call in
Service Support
Lowe's
04.2014 - 05.2022
Handled any service center issues with claims issues.
Handled any dispatch issues the service center may have ex. Customer not available for service.
Did Pre Authorizations over the phone for service center.
Enhanced customer satisfaction by streamlining service support processes and implementing effective communication strategies.
Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
Education
High School Diploma -
East Wilkes High School
Ronda, NC06.1989
Skills
Coaching and Mentoring
Customer Relationship Management
Training and coaching
Customer Service
Attention to Detail
Active Listening
Friendly and Patient
Accomplishments
Q1 Assurant Way CEO Award Nominee
Timeline
Service Support Team
Assurant
03.2022 - Current
Service Support
Lowe's
04.2014 - 05.2022
High School Diploma -
East Wilkes High School