MICHAEL PREVIL
Sunrise Beach,FLORIDA
Summary
Well-qualified customer service assistant with 14 years familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledgeable and dedicated customer service professional with extensive experience in Mission United Nations Peacekeeping industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Assistant
BARGAIN FINANCIAL SERVICES
MARGATE , FLORIDA
05.2022 - Current
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 40+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency..
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Welcomed, greeted and assisted guests in high-traffic store, generating $10000 of dollars in 10hours business.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Facilitated inter-departmental communication to effectively provide customer support.
- Provided ongoing guest service.
Administrative Clerk
ADVANTAGE FINANCIAL SERVICES
MARGATE, FLORIDA
01.2022 - 04.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into excel system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided direction, support and ongoing feedback to staff.
- Generated documents necessary for internal meetings.
- Assisted management with supervision of store.
- Assisted management in delivering consistent, in-depth feedback and coaching using computer and training.
- Planned, coordinated, and executed all merchandise calendar direction, campaigns, and sales promotions.
Engineering Assistant
United Nations Peacekeeping Operations,(MINUSTHAH}
PORT AU PRINCE , HAITI
08.2008 - 03.2020
- Assisted with 20 repair,installation ,refurbishment and new construction engineering projects that supported company business goals.
- Gathered relevant data from various sources and developed comprehensive reports for leadership review.
- Managed ongoing maintenance and storage of test equipment.
- Used computer and auto Cad to draft assemblies, models and other technical drawings.
- Supervised lab activity for new installation research to maintain adherence with established protocols.
- Oversaw project schedule and determined critical deadlines and task assignments.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Analyzed lab results against field standards to inform project decisions.
- Created Bills of Materials (BOM) and certifications.
- Maintained ongoing communication with project stakeholders through schedule status updates.
- Completed mathematical calculations to properly assess research and testing results
- Employed team leader to conduct research for project application.
- Supported electrical and construction project implementation, producing excellent .
- Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
- Completed projects by effectively applying engineering, technical and maintenance procedures.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Updated daily attendance logs,weekly reports and soft copy and hard copy documentation for accurate recordkeeping.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
- Conducted engineering and detailed experimental tests to collect design data and assist in research work.
- Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Initiated contact with vendors and built solid working relationships.
- Updated documentation such as technical manuals and equipment maintenance records.
- Improved product quality by customizing tools and eliminating variability.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Provided extensive training and mentoring to fellow personnel to convey experience and expertise in sonar and acoustic equipment and enhance team performance.
- Set up, calibrated and operated engineering equipment.
- Operated Combat Systems Operational Sequencing System (CSOSS) throughout casualty responses/operations and normal operations.
- Compiled, processed and analyzed test data and results to improve product quality.
- Monitored efficiency and safety of electrical and mechanical equipment during weekly task before, during and after setup.
- Conducted passive and active sonar searches for suspected targets.
- Analyzed multiple data inputs across active and passive acoustic, Expendable Bathythermograph (XBT) and tactical oceanographic.
- Treated classified data with utmost discretion, following military and federal protocols.
- Worked to retrofit equipment and upgrade software systems.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Recommended evasive actions, course and speed changes, and silent running actions.
- Closely monitored equipment for functionality and efficiency based on diagrams, inspections and work reports.
- Monitored mechanical factors such as load tolerances and equipment strain to identify failure points.
- Performed surveillance duties on submarines by operating specialized equipment and sonar systems.
- Troubleshot and diagnosed problems with hydrogen fuel cell operations and production.
- Adjusted timelines and budgets according to changing conditions, projects logs and overall client needs.
- Supervised and directed work of team testing new engineering designs.
- Performed routine maintenance and replaced worn parts.
Electrical Technician
US EMBASSY HAITI .CONSTRUCTION .
PORT AU PRINCE , HAITI
06.2006 - 06.2008
- Installed electrical conduit and wiring for power, controls and lighting.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Installed, repaired and tested electrical and electronic systems.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Interpreted blueprints, schematics, drawings and layouts to complete repairs.
- Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.
- Tested, troubleshot and calibrated equipment in shop and field.
- Installed electrical and mechanical equipment in accordance with National Electric Code.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Checked supportive electrical equipment such as brackets and hangers, making repairs when necessary.
- Maintained and repaired solenoids and regulators on co-generation systems.
- Controlled and monitored mechanical equipment using computer.
- Troubleshot and repaired through -voltage alternating current equipment.
- Inspected television equipment for defects and safety hazards and completed necessary repairs.
Education
ECOLE NATIONAL DES ARTS ET METIERS
HAITI.Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Needs Assessment
- Calm and Professional Under Pressure
- Creative Solutions
- Safety Measures
- Administrative and Office Support
Timeline
Customer Service Assistant
BARGAIN FINANCIAL SERVICES
05.2022 - Current
Administrative Clerk
ADVANTAGE FINANCIAL SERVICES
01.2022 - 04.2022
Engineering Assistant
United Nations Peacekeeping Operations,(MINUSTHAH}
08.2008 - 03.2020
Electrical Technician
US EMBASSY HAITI .CONSTRUCTION .
06.2006 - 06.2008
ECOLE NATIONAL DES ARTS ET METIERS
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