Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Seasonal Worker
Walmart
Emporia, KS
01.2023 - Current
Restocked supplies for checkout area as needed.
Assisted shoppers in locating desired items within the store.
Cleaned work areas and maintained grounds and landscaping.
Organized merchandise displays on the sales floor.
Unloaded delivery trucks and verified accuracy of incoming shipments against invoices.
Operated a cash register to process customer payments.
Contributed to team efforts by accomplishing related tasks as needed.
Cleaned, organized, and maintained backroom storage areas.
Monitored stock levels and reported low inventory levels to management team.
Inspected products for quality control purposes prior to stocking shelves.
Sold and delivered plants and flowers to customers.
Greeted customers entering the store and answered inquiries.
Communicated effectively with other staff members about customer needs.
Processed returns and exchanges according to company policy.
Assisted customers with product selection and purchase decisions.
Performed price changes as directed by supervisor.
Replenished items on shelves as needed to maintain adequate supply levels.
Air Defense Battle Management System Operator
United States Army National Guard
Emporia, KS
04.2021 - Current
Designed and executed system monitoring strategies to detect and mitigate potential threats.
Installed new hardware and software components as required for system upgrades.
Conducted training sessions for staff on system operations and best practices.
Provided technical support and guidance to users, enhancing system usability and satisfaction.
Optimized system resource utilization to ensure efficient operation under varying loads.
Created detailed reports on system operation status, including any potential issues or security risks identified during monitoring activities.
Responded to and resolved system outages and performance issues promptly.
Provided technical assistance to end-users via phone or remote access tools when needed.
Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Resolved technical issues related to system operations by troubleshooting and providing solutions in a timely manner.
Directed account management and customer training on company technical software and tools for new accounts and new users.
Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools.
Collaborated with development teams to discuss, analyze or resolve usability issues.
Identified system data, hardware or software components to meet user needs.
Updated hardware, software, and security protections with latest standards.
Provided technical and operational support for entire organization.
Trained staff on new technologies and software applications.
Conducted regular system backups and disaster recovery operations to protect data integrity.
Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
Participated in emergency response teams to address critical system failures and security incidents.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Food Service Worker
Dairy Queen
Iola, Kansas
01.2020 - 08.2020
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Maintained order and cleanliness of work areas to conform with health codes.
Responded promptly to customer inquiries regarding menu items or special requests.
Performed variety of duties related to food service.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Filled and served various beverages for customers.
Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Adhered to safety procedures when handling sharp objects or hazardous materials.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Cleaned kitchen areas, equipment and utensils.
Ensured that all foods were prepared according to health department regulations.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Worked effectively in team environments to make the workplace more productive.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) -
Emporia State University
Emporia, KS
Skills
Unmatchable work ethic
Quick learner
Troubleshooting skills
Problem-solving
Time management
Complex Problem-solving
Dependable and hardworking
Excellent and Clear communication
Highly competitive
Ambitious
Dedicated to doing the best job, the first time
Adaptable and flexible
Affiliations
Enjoys strategy-related challenges.
Chess
Participates in municipal music groups
Accomplishments
Was acknowledged with a coin by Lieutenant General Sean Gainey for fixing critical systems unsupervised during an unprecedented situation.
Was promoted to sergeant before peers.
Accomplished the proper training to receive a secret security clearance.