Michael Prieto
Elsa,TX
Summary
Produce Manager experienced in produce department responsibilities, including ordering, receiving, merchandising, stocking and hiring and training new staff members. I am dedicated to maintaining full and fresh produce department through proper rotation of products. Delights customers with freshest inventory and selection available. Friendly Produce Manager with commitment to excellent customer service. Reads financial statements and handle all inventory processes. Knowledge of organic and commercial growing practices and produce certification regulations. Hardworking and passionate to my department.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Produce Manager
HEB Grocery Store
07.2021 - Current
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Purchased produce following guidelines of marketing plan.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Orchestrated performance-oriented environment by closely supporting team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
Service Manager
HEB Grocery Store
10.2016 - 05.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Electrician Helper
Self-employeed
06.2006 - 08.2007
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Identified and studied electrical problems to determine correct solutions.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Education
BBA - Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05.2017
Skills
- Agricultural Understanding
- Credit Terms Determination
- Display Creation
- Inventory Control Procedures
- Produce Cleaning
- Department Leadership
- Management Training
- Coaching and Mentoring
- Inventory Tracking and Management
- Customer Service
- Business Leadership
Certification
Minor Certification in Human Resources
Golfing
Enjoy Golfing every chance I get on the weekends.
Languages
English
Spanish
Timeline
Produce Manager
HEB Grocery Store
07.2021 - Current
Service Manager
HEB Grocery Store
10.2016 - 05.2021
Electrician Helper
Self-employeed
06.2006 - 08.2007
BBA - Business Management
The University of Texas Rio Grande Valley
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