Michael Prioleau
Queens,New York
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
17
17
years of professional experience
Work History
Direct Support Professional/Health Care Advocate
YAI, Young Adult Institute
02.2020 - Current
- Maintaining Professionalism and Punctuality
- Being Flexible: Job responsibilities may change based on needs
- Adhering to policies, procedures and regulations
- Completing mandatory trainings based on the program and position (AMAP, CPR/First Aid, SCIP-R, Defensive Driving, etc.), as well as applying skills
- Completing documentation to ensure compliance and billing
- Transporting and escorting people we support on medical appointment
- Advocating for people we support during medical appointments
- Scheduling medical appointments and obtaining various documentation from clinics in accordance to HIPPA law
- Maintaining a therapeutic environment through a variety of methods: Personal Outcome Measures, Person Centered Thinking, Informed Decision Making
Medical Receptionist
Cardiac Electrophysiologist
New York
05.2022 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists
- Verified eligibility and compliance with authorization requirements for service providers.
- Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Consultant
Pleasantville Community Television
01.2006 - 01.2020
- Assist in running Pleasantville’s Public and Government Access Channels
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Assist in process of scheduling, filming, lighting, live switches, audio, post production (when necessary) and set designs for television programs
- Responsible for the organization of computer files, tapes, as well as guest information
- Responsible for editing audio, video and graphics content for programs that will be broadcasted on television, sound mixing and mastering
- Responsible for proper communication with various clients
- Provide Technical Support to PCTV producers
- Assist in professional work for studio rental, and remotes’.
Milieu Counselor
Pleasantville Cottage School
07.2015 - 08.2019
- Primarily responsible for a specific group of children assigned
- Responsible for the direct supervision of all youth assigned to the counselor
- Ensure that the youth under your care are adequately clothed and fed and that the cottage or living unit in which they live is kept clean and orderly in accordance with agency standards
- Teach and supervise youth with matters of personal hygiene to the extent necessary for each individual youngster to be self-sufficient
- These functions include dressing and undressing, hair care, bathing, feminine hygiene and supervising the performance of cottage chores
- Establish relationships and develop programs that manage individual and group behavior so it is not disruptive or destructive
- Responsible for providing stimulating, enjoyable and socially constructive leisure time activities for children
- Attend all briefings, treatment conferences and other pertinent conferences related to children in care
- Complete daily logs and/or incident reports during the shift
- Communicate via logs of important events that have occurred during the shift
- Inform the Awake Night Counselor of any concerns verbally
- Provide a warm and welcoming atmosphere for parents, families and volunteers.
Direct Care Counselor/Day Hab Specialist
Independent Living Association
03.2013 - 06.2015
- Provides all aspects of direct care service to the developmentally disabled Individuals in the residence
- Communicates with and motivate Individuals in implementing treatment plans
- Monitors and records goals and objectives for Individuals
- Works with Individuals in activities of daily living and in developing self-help and social skills
- Participates in recreational activities with Individual
- Medical Advocacy for Individuals
- Responsible for Administering Medication
- Responsible for maintaining on-going communication with the Individuals programs and workshops
- Participate in case conferences, mandatory staff meetings, in-house reviews and Interdisciplinary Treatment Team quarterly reviews.
Education
Some College (No Degree) - Psychology
College of Staten Island of The City University of New York
Staten Island, NYNYS Regents Diploma - Technical Endorsement
Mount Pleasant Cottage School
06-2009
Southern Westchester BOCES
Valhalla, NY06-2009
Skills
- Healthcare Planning
- Medical Records Management
- Proficient on Obtaining Prior Authorizations
- Strong Team Player
- Experienced with Microsoft Office
- Proficient on topics related to Generalized Computer Use
Timeline
Medical Receptionist
Cardiac Electrophysiologist
05.2022 - 05.2023
Direct Support Professional/Health Care Advocate
YAI, Young Adult Institute
02.2020 - Current
Milieu Counselor
Pleasantville Cottage School
07.2015 - 08.2019
Direct Care Counselor/Day Hab Specialist
Independent Living Association
03.2013 - 06.2015
Consultant
Pleasantville Community Television
01.2006 - 01.2020
Some College (No Degree) - Psychology
College of Staten Island of The City University of New York
NYS Regents Diploma - Technical Endorsement
Mount Pleasant Cottage School
Southern Westchester BOCES