Michael Prodan
Granada Hills,United States
Summary
Lead Server and Assistant Manager with extensive experience in hospitality, specializing in customer service and team leadership. Expertise in wine service and staff training, contributing to a positive team culture and increased guest satisfaction. Demonstrated success in optimizing operations and enhancing efficiency through innovative training programs.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Server
Castaways Restaurant
Burbank, California
09.2025 - Current
- Delivered exceptional customer service in a high-volume restaurant serving up to 800 guests nightly.
- Maintained cleanliness of dining area and tables during shifts to ensure guest satisfaction.
- Collaborated with team members to optimize guest experiences in a fast-paced environment.
Barback
Bourbon Steak
Nashville, TN
11.2024 - 04.2025
- Took orders, made drinks, assisted the service well, and controlled BOH bar inventory all while maintaining the standards of one of the most impressive restaurants in the U.S. while pursuing their Michelin Star.
- Fostered a collaborative team environment, enhancing communication and ensuring seamless service during busy shifts.
- Educated patrons on menu offerings, resulting in increased upselling of specials and improved overall guest satisfaction.
Server Trainer
Mountain Standard
Vail, CO
05.2023 - 05.2024
- Onboard and vet new hires, focusing on wine service and table management.
- Mentored servers in wine service techniques, boosting confidence and guest satisfaction.
- Fostered a positive team environment, enhancing service quality through open communication and collaboration.
- Consistently broke sales records for wine and total sales, maintaining the highest PPA in the restaurant all while training newer servers to do the same.
- Consistently deliver excellent service while focusing on guest experience and retention.
- Adapted service style to suit a small town restaurant's needs, while helping set the standard of service and carve a pathway to success during a time of transition in the restaurant.
Server
Yama Sushi
Vail, CO
08.2022 - 04.2023
Assistant Manager
Patagonia
Vail, CO
08.2021 - 09.2022
- Integrated previously independent teams at two separate locations ensuring seamless collaboration and exceptional teamwork.
- Lead the newly conjoined team through a record setting holiday season.
- Facilitated communication between departments, streamlining inventory processes and improving product availability across stores.
Education
Bachelor of Arts - Political Science, History
University of California Santa Barbara
Santa Barbara, CA01.2021
Skills
- Staff scheduling and operational efficiency
- Quality control
- Budget management
- Team leadership
- Customer service and retention
- Interpersonal communication
- Problem solving
- Wine and food knowledge
- Wine service
- Conflict resolution
- Suggestive selling
- Effective customer upselling
- Inventory management
- Food safety
- Wine pairings
- Dietary restrictions knowledge
References
- Charles Robin, Mountain Standard, 314.518.9307
- Meredith, Bourbon Steak, 310.913.8765
Certification
TIPS Certified
Timeline
Server
Castaways Restaurant
09.2025 - Current
Barback
Bourbon Steak
11.2024 - 04.2025
Server Trainer
Mountain Standard
05.2023 - 05.2024
Server
Yama Sushi
08.2022 - 04.2023
Assistant Manager
Patagonia
08.2021 - 09.2022
Bachelor of Arts - Political Science, History
University of California Santa Barbara