Michael Pruitt
Goodyear,AZ
Summary
A supervisory or lead position that provides opportunities and responsibilities which will fully utilize my ten years of warehouse operations,five years of seasonal supervisor, and two years of customer management experience. Also to take advantage of my upbeat communication and human relation skills and my experience in providing exceptional customer relations. I would like a challenging and responsible position in a team environment that encourages and rewards hard work and initiative and provides growth for personal and professional growth.
Attentive leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
13
13
years of professional experience
Work History
Shift Lead
Walgreeens
Goodyear, AZ
07.2022 - Current
- Monitored employee performance and provided feedback on areas for improvement.
- Assisted in the training of new employees.
- Analyzed customer buying patterns to identify trends in sales activity.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
Problem Solve
Amazon
Phoenix, AZ
08.2020 - 07.2022
- Point of contact to aid associates with production issues to maintain accurate productivity.
Process Guide
Amazon
Phoenix, AZ
08.2020 - 07.2022
- Trusted position to provide feedback and coachings to associates
- Help with backing up process assistants to maintain a healthy work environment.
- Performed root cause analysis on production issues and identified corrective actions.
- Trained personnel on newly implemented processes or updated existing ones.
- Analyzed data to identify trends in customer service issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Communicated effectively with staff at all levels regarding process updates.
Picker
Amazon
Phoenix, AZ
08.2020 - 07.2022
- Handle handheld computer to navigate department to find and collect customer items.
- Received and processed customer orders for merchandise in a timely manner.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
Wave Planning Supervisor
Macy's Warehouse
Goodyear, AZ
11.2011 - 08.2020
- Sustain and manage the complete production and work flow of the entire warehouse building
- Collaborate with a peer to create work production tasks using customer’s orders to allow both the inbound and outbound portion of the warehouse to complete on demand requests
- Accomplish the work flow of already completed orders that needed to be readied and shipped by daily reconciling incomplete tasks to meet the desired quota and limit the amount of missing customer items.
Picker
Macy's Warehouse
Goodyear, AZ
11.2011 - 08.2020
- Efficiently operate handheld computers using propriety software to quickly search and collect items needed to complete customer’s orders
- Maintain and monitor new merchandise into pre-set locations for associates to locate and collect swiftly
- Search department for lost items in a timely fashion to minimize warehouse shortage.
Education
Desert Edge High School
01.2010
Skills
- Communication
- Leadership
- Workplace Safety
- Staff Motivation
- Operations Management
- Decision-making capabilities
- Loss Prevention
- Employee Training
- Customer Service Management
- Complaint resolution
- Problem-Solving
Training
Numerous training classes at all places of employment.
Timeline
Shift Lead
Walgreeens
07.2022 - Current
Problem Solve
Amazon
08.2020 - 07.2022
Process Guide
Amazon
08.2020 - 07.2022
Picker
Amazon
08.2020 - 07.2022
Wave Planning Supervisor
Macy's Warehouse
11.2011 - 08.2020
Picker
Macy's Warehouse
11.2011 - 08.2020
Desert Edge High School