Michael Prusienski
Cinnaminson
Summary
Professional with strong background in process optimization and team leadership. Proven ability to drive efficiency and deliver impactful results through effective collaboration and adaptability to changing needs. Skilled in process improvement, quality assurance, and project management. Known for reliability, strategic thinking, and fostering productive team environment.
Overview
11
11
years of professional experience
Work History
Upfit Process Lead
Holman Automotive
02.2024 - Current
- Spearhead fleet upfit process optimization, ensuring timely and cost-effective vehicle delivery.
- Collaborate with internal teams and vendors to streamline vehicle customization workflows.
- Enhance customer satisfaction and retention through proactive engagement and CRM strategies.
- Implement process improvements to maximize operational efficiency.
TRC Representative
Holman Automotive
02.2022 - 02.2024
- Delivered customer support for fleet clients in a high-volume call center environment.
- Increased customer loyalty through effective problem resolution and clear communication.
- Supported fleet sales initiatives with technical knowledge and quick responsiveness.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Realtor
Coldwell Banker
05.2022 - 08.2024
- Managed client portfolios and facilitated real estate transactions with precision and professionalism.
- Leveraged CRM platforms to track leads, strengthen customer relationships, and increase sales.
- Closed deals through effective negotiation, sales strategy, and customer engagement.
Service Advisor
Burns Honda
04.2021 - 02.2022
- Advised customers on fleet service, maintenance, and repair logistics.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Developed strong relationships with customers, enhancing loyalty and satisfaction through effective communication and follow-ups.
- Introduced process improvements to enhance service delivery efficiency.
Service Advisor
Winner Ford
04.2014 - 04.2021
- Provided expert guidance on fleet maintenance programs and repair services.
- Built and maintained long-term client relationships to boost retention.
- Led process improvement initiatives to streamline service operations.
Education
Bachelor's - Business Administration & Management
Capella University
09.2025
Certificate - Automotive Technology
Pennco Tech
Blackwood, NJ08.2011
Skills
- Cross-functional Team Leadership & Collaboration
- Fleet Management & Maintenance Planning
- Process Optimization & Workflow Streamlining
- Customer Relationship Management (CRM)
- Service Advising & Client Engagement
- Business Process Improvement
- Operational Efficiency & Cost Reduction
- Problem Solving & Conflict Resolution
- Excellent Written & Verbal Communication
Timeline
Upfit Process Lead
Holman Automotive
02.2024 - Current
Realtor
Coldwell Banker
05.2022 - 08.2024
TRC Representative
Holman Automotive
02.2022 - 02.2024
Service Advisor
Burns Honda
04.2021 - 02.2022
Service Advisor
Winner Ford
04.2014 - 04.2021
Certificate - Automotive Technology
Pennco Tech
Bachelor's - Business Administration & Management
Capella University
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