Michael P. Smith
Hanna City,IL
Summary
Detail-oriented professional with experience in material handling, CNC operation, and IT support. Expertise in troubleshooting hardware and software issues, ensuring operational efficiency, and providing excellent user training. Proven ability to enhance processes and support diverse operational needs in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Material Handler
Caterpillar Inc
Morton, IL
11.2022 - Current
- Coordinated material transportation within Morton facility to maintain workflow efficiency
- Executed unloading of materials from transport vehicles, ensuring timely availability for production
- Decon’n materials to be stored
- Conducted training sessions for new hires on company procedures to enhance onboarding process
Cnc machine operator
Cast Technologies
Bloomington, IL
07.2021 - 10.2022
- Operated CNC machines, producing precise components to meet product specifications.
- Measured parts using micrometer and calipers, confirming adherence to specifications.
- Removed burrs from metal parts, ensuring smooth finishes for optimal performance.
Edge Folder
Antolin Nashville
Nashville, IL
03.2016 - 07.2020
- Assembled knee bolsters for Cadillac XTS to meet design specifications
- Produced high-quality products adhering to strict guidelines for consistency
- Maintained compliance with safety critical standards
- Wrapped vinyl around dashboard clusters to ensure quality finish
Nascote (labor pool)
Innovative Staff Solutions
Nashville, IL
08.2015 - 03.2016
- Assembled 391 rockers, 391 spoilers, 552 flares for production
- Operating a forklift, stacking racks 5 to 6 high
- Operated full lift boom to reach elevated areas for tasks.
- Retrieved full racks and delivered to designated area for processing
- Removed empty racks and returned to designated area for reorganization
- Putting finish parts into correct lanes for shipment
PC Tech (consultant)
Mercy Hospital
Chesterfield, MO
06.2015 - 07.2015
- Coordinated PC setup and monitor placement for new office location build out, ensuring operational readiness
- Installed and configured computer hardware and software for clinical staff.
- Provided technical support to hospital staff for various IT issues.
- Maintained and repaired medical equipment connected to the hospital's network.
IT Student Worker (employee)
Kaskaskia College
Centralia, IL
09.2013 - 05.2015
- Provided level 1 phone support, managing 20-30 calls daily to assist users with technical issues
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues including MS Office, Active Directory and Password Resets
- Excelled in asking probing questions to effectively diagnose and resolve technical problems
- Resolved off-campus technical issues through remote desktop support and on-site visits to extension centers
- Analyze and assess proper routing pattern - typically to either the correct administrator or programmer if it was beyond a Level 1 issue
Education
Associate of Applied Science - Network Administration
Kaskaskia College
Centralia, IL05-2015
Network Security Administration -
Kaskaskia College
Centralia, IL05-2014
Skills
- Material Handling
- Forklift operation
- Inventory Management
- Warehouse Organization
- Logistics Coordination
- Supply Chain Operations
- Safety Compliance
- Production Assistance
- Process Improvement
- Phone & Email Support
- Customer Service
- Onboarding Assistance
- Team Development
- Cross-functional Teamwork
- Problem solving
- CNC operation
- Problem solving
Phone
cell, (618) 339-7413
Certification
A+ Certification, 05/01/15
Awards
2nd Place, Internetworking Skills USA Illinois, 2013
Timeline
Material Handler
Caterpillar Inc
11.2022 - Current
Cnc machine operator
Cast Technologies
07.2021 - 10.2022
Edge Folder
Antolin Nashville
03.2016 - 07.2020
Nascote (labor pool)
Innovative Staff Solutions
08.2015 - 03.2016
PC Tech (consultant)
Mercy Hospital
06.2015 - 07.2015
IT Student Worker (employee)
Kaskaskia College
09.2013 - 05.2015
Associate of Applied Science - Network Administration
Kaskaskia College
Network Security Administration -
Kaskaskia College