Michael Pupo
Sebastian,FL
Summary
Proven leader and sales strategist, excelling in customer relations and small business operations, with a notable tenure at HYPE Promotional Products. Expert in relationship building and customer retention, achieving top sales person status nationally. Mastered innovative sales strategies and decision-making, significantly enhancing customer satisfaction and business growth. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
44
44
years of professional experience
Work History
Owner
HYPE Promotional Products
2011.02 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales
Extreme Incentives
2008.05 - 2011.06
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Recruited trained, and mentored high-performing sales associates who consistently exceeded sales targets.
- Led team of sales professionals to exceed quarterly sales targets consistently.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Implemented effective sales strategies to meet and exceed quarterly sales targets consistently.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Exceeded sales targets consistently by developing customized sales strategies tailored to individual client needs.
Sales/Vice President of Sales
Logogram Promotional Products
1999.01 - 2008.05
- Increased sales revenue by developing and implementing innovative sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Led a high-performing sales team, providing coaching, mentoring, and performance management.
- Cultivated a culture of excellence within the sales team by setting clear expectations and prioritizing professional development opportunities.
- Built relationships with customers and community to establish long-term business growth.
Direct Sales Manager
Storer/Comcast Cable Television
1985.03 - 1999.01
- Started a Door to Door in Sarasota for the first time. I was only 21 years old. Hired 21 Door to Door salespeople and trained each of them.
- Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
- Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Door to Door Sales Rep.
Teleprompter/Group W Cable
1980.06 - 1985.03
- At 16 years old I was the youngest salesperson ever to work Door to Door selling cable television. Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Top Sales Person in the Country Selling Cable Television Door to Door. Stories of my success written in several trade publications.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Top Sales Person every month except two months in 5 years.
Education
High School Diploma -
Riverview High School
Sarasota, FL06.1982
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Customer Service
- Decision-Making
- Customer Retention
- Sales Strategies
Timeline
Owner
HYPE Promotional Products
2011.02 - Current
Sales
Extreme Incentives
2008.05 - 2011.06
Sales/Vice President of Sales
Logogram Promotional Products
1999.01 - 2008.05
Direct Sales Manager
Storer/Comcast Cable Television
1985.03 - 1999.01
Door to Door Sales Rep.
Teleprompter/Group W Cable
1980.06 - 1985.03
High School Diploma -
Riverview High School
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