Michael Purser
Indian Trail ,NC
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
3
3
years of professional experience
Work History
Sales Associate
Monroe Hardware Company
Monroe, NC
07.2023 - Current
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Burger King
Matthews, NC
01.2022 - 05.2022
- Greeted customers, took orders, and provided product information.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Verified that orders were accurate and complete before delivering them to customers.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Received payment from customers and made change as needed.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Maintained cleanliness of work area throughout shift.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted patrons, speaking clearly to take orders and give details about food items.
Education
High School Diploma -
Lee Park Prepatory
Monroe, NC05-2024
Skills
- Sales Development
- Customer Needs Assessment
- Cash Register Operation
- Outgoing Personality
- Strategic Planning
- Positive and professional
- Time Management
- Problem-Solving
- Guest Relations
- Exceptional customer service
- Policy and Procedure Adherence
- Reliable and punctual
- Problem-solving skills
- Service-oriented
- Teamwork and Collaboration
- Multi-tasking strength
- Conflict Resolution
- Listening Skills
Affiliations
- Volunteer and help coach recreational sports.
References
References available upon request.
Timeline
Sales Associate
Monroe Hardware Company
07.2023 - Current
Cashier
Burger King
01.2022 - 05.2022
High School Diploma -
Lee Park Prepatory
Similar Profiles
Venessa MartinVenessa Martin
Janitor at Monroe Hardware CompanyJanitor at Monroe Hardware Company
Kenneth FoxKenneth Fox
Transportation Manager at Monroe Hardware Distribution CompanyTransportation Manager at Monroe Hardware Distribution Company
Mildred MeiMildred Mei
Intern at Relia Hardware CompanyIntern at Relia Hardware Company