Michael Putnam
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Home Depot
San Diego, CA
10.2020 - 03.2024
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Assisted customers with finding the right product for their needs.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Retail Sales Associate
Target Corporation
San Diego, CA
09.2019 - 01.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Cleaned shelves, counters and tables to maintain organized store.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA06-2019
Skills
- Loading and unloading
- Deadline Adherence
- Order Verification
- Equipment Operation
- Teamwork and Collaboration
- Attention to Detail
- Forklift Operation
- Lifts up to 70 pounds
- Pallet jack and hand truck operation
- Heavy Lifting
- Customer Service
- Problem-Solving
Affiliations
- House Gardening
- Exercise
- Writing
- Researching various topics
- Volunteer
References
References available upon request.
Timeline
Delivery Associate
Home Depot
10.2020 - 03.2024
Retail Sales Associate
Target Corporation
09.2019 - 01.2020
High School Diploma -
Rancho Bernardo High School