Michael Qasguargis
Brooklyn,NY
Summary
With over a decade of experience in the hospitality industry, I have developed a proven track record of curating innovative beverage programs, driving revenue growth, and delivering exceptional guest experiences. My expertise spans all facets of food and beverage operations, from menu development and staff training to cost control and vendor management. I am passionate about creating unique beverage offerings that resonate with diverse audiences and am committed to elevating the F&B experience at every venue I manage. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi Unit General Manager
Clinton Hall
New York, NY
09.2021 - Current
- Curated and launched a signature craft beer and cocktail program across multiple locations, increasing beverage revenue by 25% within the first year
- Oversaw the development of seasonal beverage menus, incorporating local and artisanal ingredients to enhance guest experiences and drive repeat business
- Implemented staff training programs focused on beverage knowledge and service excellence, resulting in a 15% improvement in guest satisfaction scores
Director of Operations
Runaway Rooftop
Brooklyn, NY
03.2020 - 09.2021
- Designed and executed a seasonal cocktail menu that became a hallmark of the venue, contributing to a 40% increase in revenue during the pandemic
- Partnered with local distilleries and breweries to create exclusive beverage offerings, enhancing the venue’s reputation as a destination for craft cocktails
- Streamlined beverage inventory management, reducing waste by 20% while maintaining high-quality standards
Task Force Manager
In Good Company Hospitality
New York, NY
05.2018 - 03.2020
- Developed and implemented beverage programs across five high-volume venues, increasing overall profitability by 18%
- Trained and mentored staff on beverage service standards, resulting in a 25% improvement in upselling performance
- Played a key role in crisis management, ensuring seamless F&B operations during high-pressure events and peak periods
General Manager
Sea Wolf
Brooklyn, NY
05.2017 - 05.2018
- Introduced a curated beverage program featuring local craft beers and artisanal cocktails, driving a 20% increase in annual revenue
- Revamped the wine list to include a diverse selection of international and domestic wines, boosting wine sales by 15%
- Implemented a beverage training program for staff, enhancing their knowledge and ability to upsell premium offerings
General Manager
Kilo Bravo
Brooklyn, NY
05.2015 - 05.2017
- Launched a successful happy hour program featuring craft cocktails and local brews, increasing weekday traffic by 30%
- Developed a beverage menu that complemented the restaurant’s culinary offerings, resulting in a 10% increase in average check size
- Negotiated favorable contracts with beverage suppliers, reducing costs by 15% while maintaining quality
Multi Unit General Manager
The Bedford & Roebling Sporting Club
Brooklyn, NY
04.2014 - 05.2015
- Managed beverage programs for two high-profile venues, achieving a combined 15% increase in annual revenue
- Introduced a craft cocktail program that became a key differentiator for the venues, driving repeat business
- Coordinated beverage offerings for large-scale private events, generating over $500,000 in additional revenue annually
Multi Unit General Manager
Opal Bar and Lounge & The Village Lantern
New York, NY
04.2013 - 04.2014
- Curated a VIP cocktail program that boosted customer loyalty and increased repeat visits by 25%
- Oversaw the development of a rotating tap list featuring local and international craft beers, enhancing the venue’s appeal to beer enthusiasts
- Streamlined beverage operations, reducing labor costs by 10% while maintaining exceptional service standards
Education
High School Diploma -
Birmingham Groves High School
Birmingham, MI03-2003
Skills
- Beverage Program Development
- Menu Curation & Pricing
- Craft Cocktail & Beer Expertise
- Staff Training & Development
- Revenue Growth & Cost Control
- Vendor & Supplier Negotiations
- Event Planning & Management
- Operations management
- Revenue growth
- Training and mentoring
- Schedule oversight
Certification
- NYC Food Handlers Certification
- TIPS Certified
- Serve Safe
Languages
- English, Native
- Spanish, Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Beginner
A1
Timeline
Multi Unit General Manager
Clinton Hall
09.2021 - Current
Director of Operations
Runaway Rooftop
03.2020 - 09.2021
Task Force Manager
In Good Company Hospitality
05.2018 - 03.2020
General Manager
Sea Wolf
05.2017 - 05.2018
General Manager
Kilo Bravo
05.2015 - 05.2017
Multi Unit General Manager
The Bedford & Roebling Sporting Club
04.2014 - 05.2015
Multi Unit General Manager
Opal Bar and Lounge & The Village Lantern
04.2013 - 04.2014
- NYC Food Handlers Certification
- TIPS Certified
- Serve Safe
High School Diploma -
Birmingham Groves High School
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