Michael Quesnel
Enfield,CT
Summary
Dynamic Pharmacy Operations Manager at CVS Health Corporation with expertise in workflow optimization and inventory management. Proven track record in enhancing customer satisfaction and reducing miscommunications. Skilled in decision-making and cross-functional team management, successfully trained staff to uphold high performance standards while implementing cost-saving initiatives.
Overview
8
8
years of professional experience
Work History
Operations Manager Rx
CVS HEALTH CORPORATION
03.2024 - Current
- Liscenced Pharmacy Technicican in the state of CT.
- Advanced communication skills, leadership, supervision, and influencing skill
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Unloaded store deliveries and maintained organization of inventory
- Checked in and handled deliveries while maintaining accuracy.
- Ensuring proper workflow and delegation of employees amongst the team.
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Garde Manger
Tosca
04.2018 - 03.2024
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Disciplined and dedicated to meeting high-quality standards.
- Evaluated food products to verify freshness and quality.
- Set up and broke down kitchen for service.
- Modified recipes to accommodate dietary restrictions and allergies.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw inventory management, and supply ordering to maintain fully stocked kitchen.
- Implemented food cost and waste reduction initiatives to save money.
Education
No Degree - General Studies
Asnuntuck Community
Enfield, CTHigh School Diploma -
Enfield High School
Enfield, CT06-2019
Skills
- Workflow optimization
- Inventory management and restocking
- Task delegation
- Decision-making
- Expectation setting
- Time management
- Project management
- Emergency response
- Cross-functional team management
Timeline
Operations Manager Rx
CVS HEALTH CORPORATION
03.2024 - Current
Garde Manger
Tosca
04.2018 - 03.2024
No Degree - General Studies
Asnuntuck Community
High School Diploma -
Enfield High School