Michael Quinn
Torrance,CA
Summary
Accomplished web application testing specialist with a proven track record of enhancing security postures at Seachange Therapy through the development of innovative cybersecurity solutions. Expertise in encryption algorithms combined with strong customer service skills fosters effective collaboration and communication within teams. Consistently delivers results while leveraging technical proficiency to address complex challenges. Aiming to further advance in cybersecurity leadership roles that drive organizational success.
Overview
6
6
years of professional experience
Work History
Vulnerability Assessment and Penetration Tester
Seachange Therapy
Torrance, CA
01.2020 - Current
- Monitored industry trends related to emerging threats and conducted research on new attack vectors or exploits.
- Designed and delivered innovative security solutions across cyber security functions with focus on threat detection and network security.
- Consulted with customers on how to improve security posture and delivered follow-up support during implementation.
Customer Service Representative
C3 Customer Contact Channels
Las Vegas, NV
04.2019 - 05.2024
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Led on- and off-site customer support teams across multiple time zones.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Defused challenging customer issues while preserving a calm demeanor.
Education
Associate of Applied Science - Cybersecurity
UNLV
Las Vegas, NV03-2022
Skills
- Access control mechanisms
- Web application testing
- IoT Device Performance Testing
- Firewall configuration
- Mobile application testing
- Encryption algorithms
- Cloud security assessment
- Vulnerability scanning tools
- Virtualization security
- Scripting languages
Affiliations
- Los verdes mens golf club
Timeline
Vulnerability Assessment and Penetration Tester
Seachange Therapy
01.2020 - Current
Customer Service Representative
C3 Customer Contact Channels
04.2019 - 05.2024
Associate of Applied Science - Cybersecurity
UNLV
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