Michael Quintana
Denver,CO
Summary
To have a Full-time career with the city and county of Denver at the Denver Public Library. A hard-working reliable and energetic security, safety and customer service professional. Bringing solid background to fast paced environments with exceptional attention to detail. Will lead to take on tasks and support the team and help business succeed. Strong, Analytical, and Problem-Solving Abilities. I am motivated to discern, demonstrate, and continue to learn and grow as a Loss Prevention, Customer Service. Professional. Professional who is prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Security Guard 1
Denver Nature and Science
06.2024 - 02.2025
- Customer Service
- Loss Prevention
- Opener/Closed
- Responded to first aid calls
- Report Writing
- Safety checks and patrols
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Denver Art Museum
01.2023 - 01.2024
- Customer Service for 10,000 customer's average
- Loss Prevention
- Open / Closed
- Report Writing
- Safety checks and patrols
Customer Service Specialist
IST Management Services, Inc.
05.2022 - 12.2022
- Stocking office supplies
- Proficient Computer Literacy
- Handled all Mail services
- Administration Assistant
Security Officer
Marriott International, Inc.
10.2018 - 01.2022
- While assigned to the Sheraton Hotel, Denver, Colorado.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Loss Prevention Officer
Starwood Hotels & Resorts
09.2014 - 10.2018
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Education
High school -
North High School
Skills
- Analytical Thinking
- Customer service and positive communication
- Exercise judgment and organization
- Proficient in Microsoft
- Proficient in report writing
- Proficient in multitasking
- Record Keeping and Quality control
- Team building Working relationship
- Time-Management
Accomplishments
- Employee of the Month, 10/01/19
- Marriott Business Council MVP Award, 11/01/21
- Guard Card, 01/01/14 - Present
- CPR First Aid A.E.D., Present
Certification
AED
First Aid
Hospitality training for security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Guard 1
Denver Nature and Science
06.2024 - 02.2025
Denver Art Museum
01.2023 - 01.2024
Customer Service Specialist
IST Management Services, Inc.
05.2022 - 12.2022
Security Officer
Marriott International, Inc.
10.2018 - 01.2022
Loss Prevention Officer
Starwood Hotels & Resorts
09.2014 - 10.2018
High school -
North High School
Marriott business elite
rtrtr
Professional Overview
To have a Full-time career with the Denver Public Library. A hard-working reliable and energetic, Security Safety and Customer Service Professional. Bringing solid background to my fast paced to face paced environments with acceptable attention to detail. Preserves company integrity with strong and careful and investigation of complaints and incidents. Will lead to take on tasks to support the team help business succeed. Office, Strong, Analytical, and Problem-Solving Abilities. I am motivated to discern, demonstrate, and continue to learn and grow as a Loss Prevention, Customer Service Professional.
Marriott business elite
rtrtr
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