MICHAEL QUIÑONES
Kissimmee,FL
Summary
Bilingual and customer-focused professional with over 4 years of experience in hospitality, guest services, restaurant operations, and general labor. Experienced as a Bell Attendant in a Marriott hotel, providing friendly and professional service to guests, assisting with luggage, and supporting a smooth check-in and check-out experience. Strong communication and teamwork skills, dependable, adaptable, and a fast learner. Committed to creating a positive guest experience and maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Construction Worker
WKS
San Juan, Puerto Rico
01.2025 - 08.2026
- Executed general construction and labor duties, ensuring safety and organization on site.
- Collaborated with team to complete projects on time, contributing to overall project success.
- Followed safety procedures and supervisor instructions.
- Showcased reliability and physical stamina while adapting to demands of fast-paced work environment.
Bell Attendant
Marriott Syracuse Downtown
Syracuse, USA
02.2022 - 11.2024
- Welcomed hotel guests warmly and provided professional, courteous service.
- Assisted guests with luggage during arrival and departure.
- Supported a smooth and efficient check-in and check-out experience.
- Provided guests with information about the hotel, local attractions, restaurants, transportation, and surrounding area.
- Responded to guest requests and questions while maintaining a friendly and professional attitude.
- Worked closely with front desk and hotel staff to meet guest needs.
- Maintained organized luggage areas and ensured guests' belongings were handled carefully.
- Delivered excellent customer service in a busy hotel environment.
Hostess Trainer
Dos bocas restaurant
Kissimmee, Florida
01.2021 - 12.2021
- Welcomed guests warmly and created a friendly first impression.
- Coordinated table assignments and balanced server sections.
- Escorted guests to their tables and managed the restaurant waitlist.
- Scheduled and managed phone and digital reservations.
- Answered phone calls and assisted guests with questions and requests.
- Communicated effectively with servers and kitchen staff during busy periods.
- Assisted with clearing and resetting tables to support efficient restaurant operations.
- Trained new host staff in customer service and restaurant procedures.
Education
New Direction Academy
Syracuse, USASkills
- Bilingual — English & Spanish
- Customer Service
- Guest Relations
- Luggage Assistance
- Hotel Guest Services
- Reservation Management
- POS System
- Teamwork
- Communication
- Fast Learner
- Problem Solving
- Reliable and Professional
- Ability to Work in Fast-Paced Environments
Timeline
Construction Worker
WKS
01.2025 - 08.2026
Bell Attendant
Marriott Syracuse Downtown
02.2022 - 11.2024
Hostess Trainer
Dos bocas restaurant
01.2021 - 12.2021
New Direction Academy