Michael Quirion
Norwich,New York
Summary
I have a strong drive for personal development, always learning new skills and challenging myself through new experiences. Although I take pride in my current job and passion projects, I am keen to find a career that allows me to exercise my talents in one place.
Overview
21
21
years of professional experience
Work History
Mobile Expert, Team Lead
OSL Retail Services
01.2019 - Current
- Delivered expert guidance on mobile devices and services to enhance customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented strategies to optimize in-store mobile displays for improved visibility.
- Analyzed customer feedback to identify trends and drive service improvements.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Deli Clerk
Best Market
01.2016 - 01.2019
- Operated deli equipment to ensure product quality and safety standards.
- Assisted customers with product selection and provided exceptional service.
- Maintained cleanliness and organization of deli area to enhance efficiency.
- Prepared specialty sandwiches and platters according to customer specifications.
- Trained new staff on deli procedures, equipment usage, and customer service best practices.
- Implemented process improvements that enhanced workflow and reduced waste.
- Collaborated with team members to ensure timely fulfillment of customer orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Deli and Seafood Clerk
Pathmark
01.2013 - 01.2016
- Assisted customers with seafood selections, providing knowledgeable recommendations on products.
- Maintained cleanliness and organization of seafood display cases, ensuring optimal presentation.
- Operated seafood processing equipment, adhering to safety and quality standards.
- Trained new staff on proper handling techniques and customer service protocols.
- Monitored inventory levels, ensuring timely restocking of seafood products to meet demand.
- Implemented best practices for product rotation to minimize waste and enhance freshness.
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Washed floors, walls, coolers and storage shelves.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Cleaned and sanitized equipment, tools, and work surfaces.
Stock and Receiving Lead
Kmart
01.2010 - 01.2013
- Supervised receiving operations, ensuring accurate and timely processing of incoming shipments.
- Trained team members on best practices for inventory management and safety compliance.
- Coordinated with vendors to resolve discrepancies in shipments and improve delivery efficiency.
- Implemented process improvements that enhanced workflow and reduced receiving times.
- Monitored inventory levels, ensuring optimal stock availability for sales floor needs.
- Conducted regular audits to maintain accuracy in inventory records and minimize losses.
- Led daily briefings to communicate priorities and align team efforts with operational goals.
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
- Reviewed purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
- Improved warehouse organization by redesigning storage layout for optimal space utilization.
Grill and Cashier
Checkers & Rally's Fast Food
01.2007 - 01.2010
- Processed customer transactions efficiently using point-of-sale systems
- Managed cash register operations, ensuring accurate cash handling
- Provided exceptional customer service, resolving inquiries and complaints
- Maintained cleanliness and organization of checkout area for optimal flow
- Trained new cashiers on policies, procedures, and customer interactions
- Monitored inventory levels at the register and coordinated restocking efforts
- Collaborated with team members to improve overall store efficiency
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker
J Mcgrath Mailing
01.2005 - 01.2007
- Organized inventory and maintained stock levels to ensure product availability.
- Assisted in unloading shipments and verifying accuracy of received goods.
- Implemented efficient shelving strategies to optimize space utilization.
- Conducted regular inventory audits to maintain accurate stock records.
- Collaborated with team members to streamline restocking processes.
- Trained new staff on safety protocols and operational procedures.
- Maintained effective team member communication.
Education
GED -
Western Suffolk Boces
550 Mount Ave, West Babylon, NY 11704Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Accessibility standards compliance
- Customer service
- Building customer loyalty
- Cash handling
- Creative thinking
- Product demonstrations
- Sales and promotions
- Team supervision
- Decision-making
- Adaptable and flexible
- Attention to detail
- Exceeding customer expectations
- Honest and dependable
- Customer needs assessment
- Engaging with diverse customers
- Dispute mediation
- Staff support
- Team leadership
- Goal driven
- Organization
- POS software
- Flexible hours
- Brand promotion
- Retail merchandising
- Loss prevention
- Cash drawer management
- Speech clarity
- Customer assistance
- Friendly and helpful
- Reliable and responsible
- Ability to lift 40 pounds
- Meeting sales goals
- Product knowledge
- Teamwork and collaboration
Current Tasks and goals
I work as an OSL Team Lead. Currently my only responsibility is making sure Ithaca, Cortland, and Norwich Walmarts hit a quota for Cell Phone Postpaid sales, I have been managing getting profits with barely any of a team. I always try my hardest to get any results to where I been asked to help other stores not included in my agreed area. Such as Waterloo, Oswego, and Cobleskill. I have worked at OSL since 2019, and I have been a TL since 2024, and want to expand my options in better, more manageable ways. I make $20 an hour, and I make more from commission. And I want to earn more if offered. I have references to more to back up how well I do my job.
Timeline
Mobile Expert, Team Lead
OSL Retail Services
01.2019 - Current
Deli Clerk
Best Market
01.2016 - 01.2019
Deli and Seafood Clerk
Pathmark
01.2013 - 01.2016
Stock and Receiving Lead
Kmart
01.2010 - 01.2013
Grill and Cashier
Checkers & Rally's Fast Food
01.2007 - 01.2010
Stocker
J Mcgrath Mailing
01.2005 - 01.2007
GED -
Western Suffolk Boces