Michael R. Turley
Kokomo,IN
Summary
Experienced manager and analytical problem-solver with talents for team building across multiple disciplines, as well as leading and motivating team members, to accomplish designated goals Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Excellent customer service and relationship-building skills. Experienced in enhancing technical and personal knowledge and skills through public speaking engagements and trainings for both professional and non-professional audiences.
Extensive experience in Health Care in private and not-for-profit environments as both a mental health provider and an IT professional has provided the opportunity to understand both fields and their integration leading to more effect implementation of agency goals and directives. Skills developed in case documentation and interdisciplinary team collaboration have resulted in the ability to apply concepts and practices from each field into the other to develop new approaches to operational problems with successful results.
Overview
35
35
years of professional experience
Work History
Mental Health Counselor
Integrity Family Counseling
06.2021 - 05.2025
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Presented case history material to review and discuss with other staff members.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Conducted comprehensive assessments to identify psychological, emotional, and behavioral issues, leading to more accurate diagnoses.
- Improved client mental health stability with consistent one-on-one counseling sessions focused on trauma-informed care.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Improved patient coping mechanisms with integration of mindfulness and relaxation techniques into therapy sessions.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
IT Specialist
The Villages of Indiana
04.2017 - 06.2020
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Configured hardware, devices, and software to set up work stations for employees.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Trained employees on new technologies, increasing competency levels across the organization.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Mental Health Counselor
The Villages of Indiana
02.2010 - 04.2017
- Enhanced therapeutic rapport, making it easier for clients to engage in counseling process.
- Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Bolstered team effectiveness by leading professional development sessions on emerging counseling techniques and best practices.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Pioneered wellness program that integrated physical health into mental health treatment plans, acknowledging mind-body connection.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
- Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
- Elevated community mental health awareness through organization and execution of workshops and seminars.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
IT Technician
Howard Community Hospital/Replay Physical Therapy
06.2003 - 10.2008
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, network devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and .various servers.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Technician - Contract
Pearson Education, Adobe Press
03.2000 - 10.2001
- Maintained office PCs and printers.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Maintained an inventory of all actively used software and the allocation of hardware.
Program Manager
St. Joseph Hospital Behavioral Services
10.1990 - 06.1998
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Interacted with customers and clients to identify business needs and requirements.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Participated in pilot tests and revised programs based on feedback and results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Designed and implemented a full range of clinical services utilizing a diverse staff from multiple disciplines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Post-Graduate Studies - Educational Psychology
Ball State University
Muncie, INMaster of Arts - Educational Psychology
Ball State University
Muncie, IN10-1984
Master of Arts - Liberal Studies With Psychology Major
Indiana University, Kokomo
Kokomo, IN08-1983
Skills
- Confidential records
- Individual and group counseling
- Developing relationships
- Case documentation
- Team leadership
- Multicultural competence
- Interdisciplinary team collaboration
- Child and adolescent counseling
- Substance abuse counseling
- Strong public speaker
- Solution-focused counseling
- Public speaking
Accomplishments
- Supervised a multidisciplinary team of 20+ staff members to create an effective treatment program for children and adolescents with addiction and other mental health issues.
- Facilitated professional adoption competency trainings as a certified TAC (Training for Adoption Competency)Trainer through C.A.S.E. (Center for Adoption Support and Education) in Burtonsville, MD.
- Certified Parent Support Volunteer through IN*Source, the Indiana state agency for assisting families of children with special needs.
- Served 20 years as a Adult Volunteer with the Boy Scouts of America as a Cub Scout Pack leader, Council web master, and District Cub Scout Activity Director for the Sagamore Council.
- Provided community and professional education through workshops and public speaking events on topics including, adolescent addiction and mental health issues, interventions with substance impaired employees, complications experienced in adoptions due to Fetal Alcohol Spectrum Disorder (FASD) and Reactive Attachment Disorder (RAD)
- Provided training on adolescent addiction relapse and recovery for the State of Idaho adolescent addiction providers.
Timeline
Mental Health Counselor
Integrity Family Counseling
06.2021 - 05.2025
IT Specialist
The Villages of Indiana
04.2017 - 06.2020
Mental Health Counselor
The Villages of Indiana
02.2010 - 04.2017
IT Technician
Howard Community Hospital/Replay Physical Therapy
06.2003 - 10.2008
IT Technician - Contract
Pearson Education, Adobe Press
03.2000 - 10.2001
Program Manager
St. Joseph Hospital Behavioral Services
10.1990 - 06.1998
Post-Graduate Studies - Educational Psychology
Ball State University
Master of Arts - Educational Psychology
Ball State University
Master of Arts - Liberal Studies With Psychology Major
Indiana University, Kokomo
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