Michael Rabior

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

• Set overall vision and provided team leadership.
• Evaluated employee performance and coached and trained to improve weak areas.
• Delegated high volumes of work to empower team, build trust, and assist with professional development.
• Measured team performance and reported metrics to leadership team members.

Made sure to exceed all company goals in sales and in training on a daily basis with my team Stayed on top of online trends and always created a back up plan for sales and gave recommendations to team for sales for items that were going to go viral . Educated them on how to sell similar products to create a new trend

• Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
• Streamlined operations to improve process efficiency.
• Liaised internally to focus on administrative and organizational matters and externally to concentrate on professional practice issues.
• Defined operational metrics to evaluate efficiency of processes and procedures.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Mixed pigments and used proper techniques to achieve desired color.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Developed loyal following of clients by providing high-quality services.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Offered professional cuts, color services and extensions to salon customers.
• Utilized latest techniques in balayage, ombre, highlights and color correction.
• Trained salon staff in traditional and innovative haircutting techniques and salon management.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Boosted salon revenue by upselling hair care products and services based on individual client needs.

• Identified and acted on growth opportunities and development options for business.
• Supported sales account managers by providing accurate and detailed reports.
• Expanded sales revenues by identifying opportunities and executing customized marketing plans.
• Developed knowledge of local business and market conditions to develop specialized merchandise.
• Creatively produced new marketing strategies via website targeting.
• Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
• Trained, coached, and mentored new sales associates for maximum performance.
• Handled cash register operations and customer transactions to process payments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Greeted customers and provided product advice to increase sales.
• Processed and stocked merchandise in accordance with store standards.
• Monitored sales team performance and provided constructive feedback.
• Developed and maintained knowledge of current sales and promotions.
• Participated in store meetings and product training sessions to understand and sell items.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Trained new employees on customer service, money handling and organizing strategies.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Stayed current on company offerings and industry trends.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Developed, maintained and utilized diverse client base.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.