Michael Rachdan
Windermere,FL
Summary
Current information technology student striving to provide exceptional customer service as a Technical Specialist by developing various levels of projects and applications in areas of System Administration, Data Analytics, and Help Desk.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Instructor
Lavner Camps And Programs
Winter Park, FL
05.2023 - 07.2023
- Integrated engaging curriculum through diverse methods of classroom instruction, computer lab activities, and online learning systems.
- Implemented computer literacy programs and technology use into day-to-day instruction in partnership with Lavner Education.
- Collaborated with community organizations to further drive outreach efforts and highlight program successes.
- Evaluated student performance through written exams, oral presentations, and projects.
Manager/Driver
Marco's Pizza
Windermere, FL
07.2019 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Amplified performance by monitoring daily activities and mentoring team members.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
- Resolved customer complaints professionally while ensuring satisfaction at all times.
Education
College of Engineering And Computer Science - Information Technology
University of Central Florida
Orlando, FL05.2024
High School Diploma -
Windermere High School
Windermere05.2020
Skills
- Critical Thinking
- Analytical
- Time Management
- Persistence
- Resourcefulness
Projects
- Conducted my virtual home lab to manage network and system capabilities to test my knowledge of potential new software.
- Developed a Budgeting Website on WordPress to have users maintain an easy experience calculating their own personal budget.
Certification
- CERTIFICATION IT FUNDAMENTALS PRO (Fall 2022)
- CompTIA Certification (In Progress)
Timeline
IT Instructor
Lavner Camps And Programs
05.2023 - 07.2023
Manager/Driver
Marco's Pizza
07.2019 - Current
College of Engineering And Computer Science - Information Technology
University of Central Florida
High School Diploma -
Windermere High School
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