Michael Raffaele
Sunderland,MA
Summary
Detail oriented, highly motivated and tenacious worker with over eighteen years experience in the live entertainment industry. Experience includes national project management, on site and remote staff management, touring and venue operations across North America.
Overview
18
18
years of professional experience
Work History
Manager of Touring Services
AXS – Part Of Anschutz Entertainment Group (AEG)
09.2017 - Current
- First management hire of new company division.
- Established procedures, standards and metrics of department success including annual growth.
- Trained and managed growing team of multiple remote employees in tech and client facing skills.
- Lead project manager across multiple internal teams on high profile artist on sales and projects.
- Account management of national clients including artist management, artist agencies and promoters.
- Direct collaboration with technical teams regarding platform enhancements for industry evolvement.
Account Manager
AXS – Part Of Anschutz Entertainment Group (AEG)
09.2016 - 09.2017
- Management of software and platform migration for all Colorado venue clients in one year
- Direct liaison between clients and national AXS support infrastructure including IT, social media, marketing, accounting, customer service, product support and executive leadership.
- Clients included regional and local event presenters, clubs, theatres, amphitheaters, and festivals.
- Venues managed included Red Rocks Amphitheatre.
Assistant Director of Guest Services
Bank of New Hampshire Pavilion
02.2016 - 08.2016
- Assistant Director of Guest Services department of 8,000 seat capacity, independently run venue.
- Managed customer service and live chat to assist patrons with all needs and escalations.
- Directly managed Layaway Payment Program.
- Assisted in overseeing venue social media accounts.
- Scheduled staffing of Guest Services for all events.
Assistant Coordinator, Sundance Film Festival
Sundance Institute
12.2015 - 02.2016
- Contract staff member for high profile festival.
- Set up and execution of 15 theatre box offices hosting 660 film screenings in a week period.
- Responsibilities included pre and post festival inventory management for all box offices.
- Trouble shooting ticketing and IT issues, as well as assistance with wait lists and crowd control.
Director, Ticketing - North America Touring
Live Nation Entertainment
10.2013 - 10.2015
- Project management with multiple touring teams including booking, regional directors, marketing.
- Direct collaboration with artist management and artist agencies with all ticketing needs.
- Assisted Marketing and Booking in discount promotions and incremental revenue.
- Experience included clubs, mid and large sized arenas, amphitheaters and stadium tours.
- Oversaw 30 + tours, 900+ events, 8 million ticket sales grossing $600 million.
Manager, Event Ticket Operations
Kroenke Sports & Entertainment
10.2008 - 10.2013
- Regional ticketing manager of concert department for venue operations company.
- Responsibilities included multiple venues (theatres, mid and large sized arenas).
- Directly instructed ticketing service provider(s) on setup and execution of on sales.
- Experience included ticketing migration from Ticketmaster to in house platform.
- Directly assisted Executive Booking with event scalings for show proposals to event presenters.
- Supervision of part time box office staff.
Assistant Ticketing Manager
Live Nation Entertainment
02.2006 - 10.2008
- Assistant to Box Office Manager of Dallas Starplex, a 20,000 capacity amphitheater.
- Directly assisted on all event builds and on sale programming.
- Assisted Box Office Manager and Production Manager with front and back of house tasks.
- Assisted Box Office Manager with DOS staff and event settlement reporting.
Education
Bachelor of Arts - English
Dickinson College
Skills
- Event Operations
- Venue Operations
- Hospitality
- Accounting
- Staffing/Scheduling
- Volunteer Coordination
- Project Management
- Guest Services
- Revenue Management
- Customer Escalations
- Mac PC
- Microsoft Office
- Sales Analysis Programs
- Staff Management
- Data and performance metrics
Websites
References
- Daniel Mollway, Director, Account Management NYC, AXS, 773.251.4963
- Jeremy Short, Chief Data Officer, The Madison Square Garden Company, NYC, 303.641.6957
- Amanda Caldwell, Sr Director, Venue Operations, Kroenke Sports & Ent., Denver CO, 720.255.6650
Timeline
Manager of Touring Services
AXS – Part Of Anschutz Entertainment Group (AEG)
09.2017 - Current
Account Manager
AXS – Part Of Anschutz Entertainment Group (AEG)
09.2016 - 09.2017
Assistant Director of Guest Services
Bank of New Hampshire Pavilion
02.2016 - 08.2016
Assistant Coordinator, Sundance Film Festival
Sundance Institute
12.2015 - 02.2016
Director, Ticketing - North America Touring
Live Nation Entertainment
10.2013 - 10.2015
Manager, Event Ticket Operations
Kroenke Sports & Entertainment
10.2008 - 10.2013
Assistant Ticketing Manager
Live Nation Entertainment
02.2006 - 10.2008
Bachelor of Arts - English
Dickinson College
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