Michael Railey
Northglenn,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Amazon
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Self-motivated, with a strong sense of personal responsibility.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Owner
Midwest Mountain Seed Bank
05.2021 - 12.2023
- Managed day-to-day business operations.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
- Established and maintained e-commerce website to promote and sell products.
- Created promotional campaigns to boost sales and drive customer loyalty.
Wholesale Manager
House of Dankness
05.2019 - 03.2022
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Implemented systems and procedures to increase sales.
- Increased wholesale sales revenue by implementing effective strategies and establishing strong customer relationships.
- Played an active role in developing promotional campaigns targeted at increasing sales volume during seasonal periods or special events.
- Coordinated logistics processes to ensure timely delivery of products, maximizing customer satisfaction.
- Monitored market trends and customer preferences, sharing insights with product development teams to inform the creation of innovative offerings that meet client needs.
Store Manager
House of Dankness
01.2017 - 05.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Associate
House of Dankness
08.2016 - 01.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Property Manager
Atlantic Realty
01.2012 - 07.2015
- Manage all aspects of the property and rental experience of 1400 residential units & 30,000 square feet in amenity space
- Responsible for care, upkeep, repairs, renovations, condition and cleanliness of four different properties in the Atlantic Realty portfolio
- Schedule all full time and hourly on site employees
Oversee performance of five Building Superintendents and 23 porters - Manage partnerships, contracts and bid process for all contracted vendors
- Partner with Leasing Department to manage apartment moveins, moveouts, inspections and turn overs
- Manage property spending to quarterly and annual budgets
VP of Sales and Business Development
Somniun
07.2010 - 01.2012
- Responsible for lead generation, promotion and driving sales offline and online sale for MDM's “The
- Cover Bag” and Somnium promotional marketing products
- Manage all marketing functionality: Advertising, Email Marketing, SEO exposure
- Analyze, track and improve sales performance
- Implement and analyze Google Analytics tracking
- Assist with shipment and delivery of purchases, billing and invoicing
Building Engineer/Commercial Property Management
Ivy Realty
04.2002 - 06.2010
- Singlehandedly supervised the maintenance, repair & general upkeep of 885,000+ square feet Class A Office building space and light industrial space
- Acted as Ivy Realty representative, managed and built relationships with onsite Tenants and Contractors
- Provided timely resolution to tenant problems, issues, complaints & work requests
- Managed the testing, maintenance and cleaning schedule for all HVAC systems, Life Safety Equipment, Commercial Kitchen Equipment, Security Systems & Fire Systems
- Managed bid process for annual service & maintenance contracts acquiring multiple bids to insure best pricing
- Utilized two different computer based Building Management Systems (BMS)... to control and monitor all the building's mechanical & electrical equipment
- Delivered all required building upkeep, enhancements, testing and maintenance services within or under annual budget allocation
Education
No Degree - Criminal Justice
Bergen Community College
Paramus, NJ01.1994
Skills
- Positive Attitude
- Customer Service
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Punctual and Reliable
Timeline
Delivery Driver
Amazon
10.2023 - Current
Owner
Midwest Mountain Seed Bank
05.2021 - 12.2023
Wholesale Manager
House of Dankness
05.2019 - 03.2022
Store Manager
House of Dankness
01.2017 - 05.2019
Sales Associate
House of Dankness
08.2016 - 01.2017
Property Manager
Atlantic Realty
01.2012 - 07.2015
VP of Sales and Business Development
Somniun
07.2010 - 01.2012
Building Engineer/Commercial Property Management
Ivy Realty
04.2002 - 06.2010
No Degree - Criminal Justice
Bergen Community College
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