Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Rains

Palm Springs,CA

Summary

Dynamic professional with a proven track record in customer service and technical skills, including JavaScript and Linux systems. Excelled in roles at Delta Airlines Global Services, enhancing guest experiences and streamlining operations. Known for exceptional time management and problem-solving abilities, contributing to significant improvements in customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Delta Airlines Global Services
Palm Springs, CA
10.2023 - 11.2024
  • Input and confirmed reservations for guests.
  • Assisted with check-in and check-out procedures for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Resolved customer complaints promptly and courteously.
  • Addressed customer needs in a timely manner.

Front Desk Supervisor

Fitness Edge
Palm Springs, CALIFORNIA
10.2023 - 08.2024
  • Researched and prepared reports required by management or governmental agencies.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Computed balances, totals or commissions to support accounting team.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Server

Sandfish Sushi & Whiskey
Palm Springs, CA
04.2022 - 06.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.

Cashier Team Lead

Human Rights Center
San Francisco, CALIFORNIA
01.2020 - 02.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Education

Bachelor of Science - Information Science And Data Analytics

San Jose State University
San Jose, CA
05-2026

Associate of Arts - Liberal Arts: Business Technology

College of The Desert
Palm Desert, CA
05-2024

High School Diploma -

Everett Alvarez High School
Salinas, CA
05-2017

Skills

  • Credit and cash payments
  • Customer service
  • Word processing
  • Time management
  • Sales expertise
  • Microsoft office
  • Financial records oversight
  • Tourism knowledge
  • POS systems
  • Documentation
  • Embedded systems programming
  • Network programming
  • Performance analysis
  • Strong mathematical skills
  • Knowledge of JavaScript
  • JavaScript basics
  • JavaScript proficiency
  • JavaScript understanding
  • HTML and JavaScript
  • JavaScript fundamentals
  • Linux networking
  • UNIX/Linux Operating Systems
  • Linux Systems
  • Linux operating system knowledge

Certification

  • Certification for PC PRO

Timeline

Front Desk Agent

Delta Airlines Global Services
10.2023 - 11.2024

Front Desk Supervisor

Fitness Edge
10.2023 - 08.2024

Server

Sandfish Sushi & Whiskey
04.2022 - 06.2023

Cashier Team Lead

Human Rights Center
01.2020 - 02.2022

Bachelor of Science - Information Science And Data Analytics

San Jose State University

Associate of Arts - Liberal Arts: Business Technology

College of The Desert

High School Diploma -

Everett Alvarez High School

Similar Profiles

CREATE PROFILE
Michael Rains