Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

MIchael Ramirez

Lubbock,TX

Summary

Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

Walmart
Lubbock, TX

Online Personal Shopper
10.2022 - 12.2022

Job overview

  • Managed over 50 customer calls per day and assisted over 100 customers with their orders each day.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Amazon
Lubbock, TX

Sortation Associate
09.2021 - 07.2022

Job overview

  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained high-level work standard achieving 98% accuracy sorting and processing.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Provided reports and workflow statuses on time to management.

McDonald's
Lubbock, TX

Crew Member
06.2019 - 02.2021

Job overview

  • On Average, helped prepare 200 meals per day and kept a 96% satisfactory rate.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques

Education

Lubbock High School
Lubbock, TX

High School Diploma
05.2021

University Overview

Skills

  • Exceptional Communicator
  • Customer Service and Assistance
  • Online Systems
  • Productivity Performance
  • Staff Assignments
  • Verbal and Written Communication
  • Hospitality and Accommodation
  • Information Management
  • Resource Management
  • Team Goals
  • Personalized Support
  • Customer Relations

Timeline

Online Personal Shopper
Walmart
10.2022 - 12.2022
Sortation Associate
Amazon
09.2021 - 07.2022
Crew Member
McDonald's
06.2019 - 02.2021
Lubbock High School
High School Diploma
MIchael Ramirez