Michael Ramirez
Manteca,CA
Summary
Multi-Faceted Customer Service Professional with over 25 years of experience in diverse roles. Skilled in customer engagement, operational management, and problem-solving in fast-paced environments. Proven track record in hospitality, event coordination, and business management, delivering high-quality service and positive customer experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Entrepreneur/Business Owner
Dos Brujos Bakery LLC
01.2021 - 02.2023
- Developed and implemented creative marketing strategies, significantly increasing brand recognition and customer base
- Managed financial operations, including budgeting, cost control, and pricing strategies, ensuring business profitability
- Cultivated relationships with suppliers and local businesses, enhancing operational efficiency and community engagement
- Spearheaded product innovation, regularly introducing new and unique baked goods that increased sales and customer interest.
Personal Assistant & House Manager
Confidential Clients
03.2017 - 12.2021
- Streamlined clients' professional and personal schedules, increasing efficiency and time management
- Managed complex travel itineraries, ensuring seamless and stress-free travel experiences for clients
- Oversaw property maintenance and improvement projects, maintaining high standards of living and work environments
- Facilitated communication between clients and their professional networks, enhancing business and personal relations.
Bartender and Event Coordinator
The Eagle LA
01.2013 - 12.2017
- Implemented new cocktail menus and promotions, boosting sales and customer engagement
- Managed premium beverage service, ensuring a high-quality customer experience and maintaining inventory
- Coordinated and executed diverse events, from planning to successful completion, catering to varied audiences
- Trained and mentored new staff, fostering a team-oriented environment and enhancing service quality.
Various Positions in Hospitality
Various Hospitality Venues
03.2003 - 01.2013
- Consistently achieved high customer satisfaction ratings, recognized for outstanding service and attentiveness
- Managed inventory, maintained operational efficiency, and upheld high service standards
- Adapted to various roles and environments, showcasing flexibility and a quick learning curve
- Contributed to menu development and special events, demonstrating creativity and culinary insights.
Attractions Host
Disneyland Resort
06.2000 - 03.2003
- Actively contributed to team meetings and training sessions, enhancing team performance and guest services
- Ensured guest safety and satisfaction at various park attractions
- Participated in special events and promotions, adding to guest entertainment and engagement
- Regularly recognized for excellent guest service, contributing to a positive and memorable park atmosphere.
Education
Theatre
East Union High School
06.2000
Skills
- Customer Service
- Event Coordination
- Public Speaking & Voice Over
- Graphic Design
- Social Media Management
- Writing Skills
- Branding & Marketing
- Organizational Skills
- Food Safety
- Voice Acting
- Financial Oversight
- Revenue Generation
Certification
ServSafe Manager | Food Manager Certificate
Languages
English
Training
Upright Citizens Brigade, Sketch Writing, 07/01/15, 04/01/17
Timeline
Entrepreneur/Business Owner
Dos Brujos Bakery LLC
01.2021 - 02.2023
Personal Assistant & House Manager
Confidential Clients
03.2017 - 12.2021
Bartender and Event Coordinator
The Eagle LA
01.2013 - 12.2017
Various Positions in Hospitality
Various Hospitality Venues
03.2003 - 01.2013
Attractions Host
Disneyland Resort
06.2000 - 03.2003
Theatre
East Union High School
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