Michael Ramirez
Homestead,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler
Miami Cancer Institute
11.2022 - Current
- Assisted in reducing patient wait times through effective coordination with medical staff and departments.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their appointments.
- Collaborated with medical professionals to schedule procedures, tests, and follow-up appointments according to clinical guidelines.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Promoted a positive team environment by collaborating effectively with colleagues in managing high-volume call traffic during peak hours.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Service and Parts Manager
Southern Golf Cars
01.2020 - 08.2022
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Streamlined inventory management processes for improved organization and reduced waste.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Supervised and trained staff on product knowledge and customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Security Officer
The Biltmore Hotel
03.2019 - 01.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Field Artillery Cannon Crewmember
US Army
09.2017 - 01.2019
- Improved team efficiency by implementing strategic communication and coordination methods during artillery operations.
- Enhanced accuracy in target acquisition by diligently utilizing field maps, aerial photography, and digital data.
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Increased safety standards through strict adherence to established procedures for handling ammunition and maintaining weapons systems.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Contributed to successful missions by providing precise calculations for elevation, deflection, and range adjustments.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Collaborated with other military units to provide coordinated fire support, leading to enhanced overall effectiveness in joint operations.
- Consistently met training objectives by actively participating in drills and exercises designed to enhance unit proficiency in field artillery tactics.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
Assistant Manager
Simons Sportswear
08.2016 - 07.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2017
Skills
- Strong Organization
- Appointment Scheduling
- HIPAA Compliance
- Health and safety compliance
- Cost Reduction
- Facility Maintenance
- CCTV Surveillance
- Document Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Access Scheduler
Miami Cancer Institute
11.2022 - Current
Service and Parts Manager
Southern Golf Cars
01.2020 - 08.2022
Security Officer
The Biltmore Hotel
03.2019 - 01.2020
Field Artillery Cannon Crewmember
US Army
09.2017 - 01.2019
Assistant Manager
Simons Sportswear
08.2016 - 07.2017
High School Diploma -
South Dade Senior High School