Michael Ramirez
Miami,FL
Summary
Proven Manager on Duty with a track record of enhancing team performance and business success at Cuban Crafters Specializes in operations management and staff mentoring, significantly improving productivity and customer satisfaction. Excels in budgeting expertise and sales strategies, adept at driving profitability and fostering a positive work environment. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
8
8
years of professional experience
Work History
Manager on Duty
La Romanita
04.2024 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager on Duty
Frank Jewlers
01.2017 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager on Duty
Cuban Crafters
03.2021 - 04.2024
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented strategies to increase sales and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate of Arts - Culinary Arts
Miami Dade College
Miami, FLHigh School Diploma -
Miami Senior High School
Miami, FL06.2010
Skills
- Technical knowledge
- Sales and Marketing
- Budgeting expertise
- Scheduling proficiency
- Schedule development
- Business Development
- Operations Management
- Staff Management
- Financial Management
- Staff Discipline
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager on Duty
La Romanita
04.2024 - Current
Manager on Duty
Cuban Crafters
03.2021 - 04.2024
Manager on Duty
Frank Jewlers
01.2017 - Current
Associate of Arts - Culinary Arts
Miami Dade College
High School Diploma -
Miami Senior High School
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