Summary
Overview
Work History
Education
Skills
Volunteer Involvements
Summary Of Professional Skills
Affiliations
References
Timeline
Generic

Michael Ramirez

Fresno

Summary

  • Results-oriented professional with extensive experience in customer service and retail operations. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in managing inventory, organizing store layouts, and ensuring compliance with safety standards. Demonstrated success in fostering a positive shopping environment and driving business growth.

Overview

6
6
years of professional experience

Work History

Project Manager

Donald Plumb Signs
FRESNO
10.2023 - Current
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Produced thorough, accurate and timely reports of project activities.
  • Prepared cost estimates for projects of varying sizes.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Identified project needs by reviewing project objectives and schedules.
  • Conducted periodic inspections of job sites for quality and progress.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Checked construction plans against actual field conditions to prepare estimates.
  • Developed bid packages for potential subcontractors based on project specifications.
  • Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Managed the inventory of tools and parts necessary for machine operation and maintenance.
  • Read and interpreted blueprints, sketches, drawings, manuals, specifications or sample parts to determine dimensions and tolerances of finished work piece.

Front Desk Clerk

Fresno Rescue Mission Academy
Fresno
06.2020 - 07.2023
  • Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
  • Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
  • Greeted incoming guests warmly, issued dormitory location, and shared information on policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Facilitated successful front desk operations for high-volume program.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Created and optimized client schedules for shift coverage.

Plumbing Assistant

Fresno Plumbing & Heating Inc
Fresno
01.2019 - 06.2021
  • Assembled, installed and repaired pipes, fittings and fixtures of heating, water and drainage systems according to specifications.
  • Tested pipe systems and fixtures for leaks.
  • Identified and located required tools prior to starting each project.
  • Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
  • Filled piping systems with water and air to test for leaks.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Installed waste disposal units, dishwashers and water heaters as requested by customers.
  • Participated in the development of project plans related to plumbing works.
  • Used saws and pipe cutters to trim or join pipes according to measurements.
  • Performed pipe fabrication, installation and fitting according to proper specifications.
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Inspected installations to repair leaks and make adjustments to pipes.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.

Education

Bachelors of Theology & Ministry -

SUM Bible College
El Dorado Hills, CA
06-2025

Diploma -

Antelope Valley Adult School

Skills

  • Project management
  • Risk assessment
  • Regulatory compliance
  • Customer service
  • Team building
  • Conflict resolution
  • Effective communication
  • Work Planning and Prioritization
  • Change management
  • Decision-making
  • Project tracking
  • Verbal and written communication
  • Coaching and mentoring
  • Professionalism
  • Performance improvements
  • Teamwork and collaboration
  • Problem-solving abilities
  • Reliability
  • Customer relations
  • Concrete estimation

Volunteer Involvements

  • Habitat For Humanity
  • Catholic Charities
  • Restoration Store For Habitat for Humanity
  • Volunteer Referee for The City of Santa Clarita

Summary Of Professional Skills

Greet customers in person and over the telephone, Inquire into customers' purpose of visit or call, Listen intently to understand query or problem, Provide customers with information on products and services provided by the company, Demonstrate product features and answer questions regarding price, features and after-sales services, Take customers' orders and provide them with delivery options, Assist customers with the payment procedures and ensure proper packing of purchased products, Handle and able to deal with customer disputes or concerns in a professional way, Forklift Training Certification, Outstanding customer service skills and experience of clothing retail outlet, Providing excellent shopping environment to customers and generating maximum business results, Keeping store organized and clean and monitoring changing rooms, Assisted customers with donations and carry donations to proper location, Organized and help to get items on the Thrift Store floor, Followed safe food handling practices, Addressed customer questions regarding food ingredients, garnishes and preparation procedures, Maintained the dining hall clean and organized, Draped tables, folded napkins and set silverwares on tables, Decorated event halls and arranged displays and candles, Carried heavy food trays from kitchen to dining hall

Affiliations

  • Volunteer at the Fresno Mission Men's Academy to help men going through life's obstacles.
  • Attend Church with my family
  • I make custom apparel on the side as a hobby (Embroidery, Custom T-Shirts, Decals)

References

References available upon request.

Timeline

Project Manager

Donald Plumb Signs
10.2023 - Current

Front Desk Clerk

Fresno Rescue Mission Academy
06.2020 - 07.2023

Plumbing Assistant

Fresno Plumbing & Heating Inc
01.2019 - 06.2021

Bachelors of Theology & Ministry -

SUM Bible College

Diploma -

Antelope Valley Adult School

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Michael Ramirez