Michael Ramirez-Phillips
Katy,TX
Summary
With my experience I possess a strong work ethic I am adaptable and commitment to excellence.I am reliable and have a willingness to continuously learn and improve.I am now actively seeking a position that provides opportunities for growth and career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Joe V's Smart Shop
Katy, USA
07.2024 - Current
- Greeting customers.
- Scanning groceries
- Cleaning registers when's closed
- Maintained store appearance by organizing merchandise and cleaning displays.
- Trained new staff on store policies and customer service standards.
- Resolved customer complaints with professionalism and empathy.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Ralph Lauren
Houston, USA
02.2024 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adhered to company initiatives and achieved established goals.
- Used technology resources to assist customers in locating and selecting items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales associate/Customer Service
Macy's
Houston, USA
11.2022 - 12.2023
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Counting money on closing shifts
- Assisted customers with product selection and inquiries on the sales floor.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to achieve daily sales goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions accurately and efficiently at the cash register.
- Managed inventory by restocking shelves and organizing backroom supplies.
- Provided exceptional customer service to ensure a positive shopping experience.
- Handled customer returns and exchanges while ensuring compliance with store guidelines.
Cashier/Customer Service
Torchy's Tacos
Houston, USA
02.2022 - 11.2022
- Ensured that all orders were correct before leaving the kitchen area.
- Delivered food orders promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Prepared dining area by setting tables and ensuring cleanliness.
- Removed dishes and glasses from tables for cleaning.
Cashier/Customer Service
Earth Born
McAllen, USA
11.2021 - 01.2022
- Making smoothies
- Cleaning
- Greeting guest
Hotel Front Desk Clerk
Home 2
Edinburg, USA
08.2021 - 10.2021
- Assisted guests with special requests and local information.
- Maintained cleanliness and organization at the front desk area.
- Collaborated with housekeeping to ensure room readiness.
- Trained new front desk staff on procedures and systems.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Answered phone inquiries with professionalism and courtesy.
- Processed reservations using hotel management software.
Education
Associate of Arts - Architectural Engineering
UTRGV
Edinburg, TX05-2022
High school diploma -
McAllen High school
McAllen, TX05.2019
Skills
- Cashiering
- Guest Services
- Customer service
- Communication skills
- Operating Systems
- Guest relations
- Merchandising
- Hotel experience
- Sales
- Phone etiquette
- Cash register
- Marketing
- Hotel management
- Logistics
- Customer Service
- Front desk
- Upselling
- Leadership
- Night audit
- Retail sales
- Windows
- Cash handling
Certification
- Food Handler Certification
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Associate
Joe V's Smart Shop
07.2024 - Current
Sales Associate
Ralph Lauren
02.2024 - Current
Sales associate/Customer Service
Macy's
11.2022 - 12.2023
Cashier/Customer Service
Torchy's Tacos
02.2022 - 11.2022
Cashier/Customer Service
Earth Born
11.2021 - 01.2022
Hotel Front Desk Clerk
Home 2
08.2021 - 10.2021
Associate of Arts - Architectural Engineering
UTRGV
High school diploma -
McAllen High school