Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Michael Ramirez-Phillips

Katy,TX

Summary

With my experience I possess a strong work ethic I am adaptable and commitment to excellence.I am reliable and have a willingness to continuously learn and improve.I am now actively seeking a position that provides opportunities for growth and career advancement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Joe V's Smart Shop
Katy, USA
07.2024 - Current
  • Greeting customers.
  • Scanning groceries
  • Cleaning registers when's closed
  • Maintained store appearance by organizing merchandise and cleaning displays.
  • Trained new staff on store policies and customer service standards.
  • Resolved customer complaints with professionalism and empathy.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Sales Associate

Ralph Lauren
Houston, USA
02.2024 - Current
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adhered to company initiatives and achieved established goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained records related to sales for store management.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Sales associate/Customer Service

Macy's
Houston, USA
11.2022 - 12.2023
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Worked with fellow sales team members to achieve group targets.
  • Counting money on closing shifts
  • Assisted customers with product selection and inquiries on the sales floor.
  • Maintained visual merchandising standards to enhance store presentation.
  • Collaborated with team members to achieve daily sales goals and objectives.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed transactions accurately and efficiently at the cash register.
  • Managed inventory by restocking shelves and organizing backroom supplies.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Handled customer returns and exchanges while ensuring compliance with store guidelines.

Cashier/Customer Service

Torchy's Tacos
Houston, USA
02.2022 - 11.2022
  • Ensured that all orders were correct before leaving the kitchen area.
  • Delivered food orders promptly to ensure guest satisfaction.
  • Collaborated with kitchen staff to maintain efficient workflow during peak hours.
  • Prepared dining area by setting tables and ensuring cleanliness.
  • Removed dishes and glasses from tables for cleaning.

Cashier/Customer Service

Earth Born
McAllen, USA
11.2021 - 01.2022
  • Making smoothies
  • Cleaning
  • Greeting guest

Hotel Front Desk Clerk

Home 2
Edinburg, USA
08.2021 - 10.2021

  • Assisted guests with special requests and local information.
  • Maintained cleanliness and organization at the front desk area.
  • Collaborated with housekeeping to ensure room readiness.
  • Trained new front desk staff on procedures and systems.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Answered phone inquiries with professionalism and courtesy.
  • Processed reservations using hotel management software.

Education

Associate of Arts - Architectural Engineering

UTRGV
Edinburg, TX
05-2022

High school diploma -

McAllen High school
McAllen, TX
05.2019

Skills

  • Cashiering
  • Guest Services
  • Customer service
  • Communication skills
  • Operating Systems
  • Guest relations
  • Merchandising
  • Hotel experience
  • Sales
  • Phone etiquette
  • Cash register
  • Marketing
  • Hotel management
  • Logistics
  • Customer Service
  • Front desk
  • Upselling
  • Leadership
  • Night audit
  • Retail sales
  • Windows
  • Cash handling

Certification

  • Food Handler Certification
  • Driver's License

Personal Information

Willing To Relocate: Anywhere

Timeline

Sales Associate

Joe V's Smart Shop
07.2024 - Current

Sales Associate

Ralph Lauren
02.2024 - Current

Sales associate/Customer Service

Macy's
11.2022 - 12.2023

Cashier/Customer Service

Torchy's Tacos
02.2022 - 11.2022

Cashier/Customer Service

Earth Born
11.2021 - 01.2022

Hotel Front Desk Clerk

Home 2
08.2021 - 10.2021

Associate of Arts - Architectural Engineering

UTRGV

High school diploma -

McAllen High school
Michael Ramirez-Phillips
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