Michael Ramos
Newark
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
3
3
years of professional experience
Work History
Bartender / Food Server
Chili's Bar and Grill
10.2024 - 02.2025
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Medieval Times
04.2024 - 02.2025
- Prepared and served a variety of beverages, including specialty cocktails, beers, and non-alcoholic drinks, in a highenergy, themed environment while adhering to company standards
- Provided exceptional customer service by engaging with guests, taking drink orders, and ensuring timely and accurate delivery of beverages
- Maintained a clean and organized bar area, including inventory management, restocking supplies, and adhering to health and safety regulations
- Collaborated with team members to create a seamless guest experience, including assisting with event setup and maintaining the overall ambiance of the medieval-themed venue
- Demonstrated knowledge of medieval-themed drink menus and specialties, enhancing the immersive experience for guests
- Managed cash and credit transactions accurately, and maintained proper documentation of sales and inventory
Brick Specialist
LEGO
09.2023 - 04.2024
- Expertly managed and organized LEGO inventory, ensuring accurate stock levels and efficient retrieval of pieces for various customer needs and store operations
- Provided exceptional customer service by assisting guests with product selections, answering queries, and offering creative solutions for building and customization projects
- Conducted workshops and events to engage customers, including children and adults, in hands-on LEGO building activities and educational demonstrations
- Maintained a clean and organized workspace, including managing display areas and ensuring all sets and components were properly shelved and displayed
- Collaborated with team members to achieve sales goals, promote new products, and create an inviting store atmosphere
- Stayed informed about new LEGO products, promotions, and industry trends to provide up-to-date information and recommendations to customers
Barista
Dunkin Donuts
07.2022 - 07.2023
- Prepared and served a variety of coffee beverages, including espresso drinks, hot and iced coffees, and specialty beverages, maintaining high standards of quality and consistency
- Operated point-of-sale (POS) systems to process transactions accurately and efficiently, handling cash and credit card payments
- Provided exceptional customer service by greeting guests, taking orders, addressing inquiries, and resolving issues in a professional and friendly manner
- Managed inventory and restocked supplies to ensure the smooth operation of the store
- Adhered to food safety and sanitation guidelines, ensuring a clean and organized work environment
- Collaborated with team members to maintain efficient workflow and contribute to a positive work atmosphere
Education
Bachelor of Medical Biology -
Rutgers, The State University of New Jersey
Newark, NJ06-2028
Skills
- Food Service
- Beverage Preparation
- Hospitality
- Fast Learner
- Customer Service
- Communication Skills
- Teamwork
- Liquor knowledge
- Beer knowledge
- Wine knowledge
- Responsible Alcohol Service
- Bar restocking
- Mixology
- Health codes compliance
- Safe service compliance
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Bartender / Food Server
Chili's Bar and Grill
10.2024 - 02.2025
Bartender
Medieval Times
04.2024 - 02.2025
Brick Specialist
LEGO
09.2023 - 04.2024
Barista
Dunkin Donuts
07.2022 - 07.2023
Bachelor of Medical Biology -
Rutgers, The State University of New Jersey
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