MICHAEL RAMOS
Chesterfield,VA
Overview
19
19
years of professional experience
Work History
Lead Technician
Coca-Cola Consolidated
08.2026 - Current
- Leads technician team in completing complex projects and work orders, coordinating resources and troubleshooting to meet operational objectives
- Trained and mentored technicians in advanced refrigeration, HVAC, ice makers, and McDonald’s-specific equipment to elevate skill levels and service quality
- Coordinates with FSL and dispatch to develop technician schedules, prioritize work orders, and improve territory-wide service coverage
- Partnered with territory manager to optimize daily operations, enhance technician workflows, and implement policies that improved territory efficiency
- Collaborates with territory manager and parts departments to optimize inventory usage, reduce orphan parts, and identify cost-saving opportunities
- Implemented improved scheduling practices, reorganizedsservice vehicle inventories, and upgrades outdated inventory systems
- Partners with sales team to resolve escalated account concerns, improve service delivery, and strengthen customer relationships
- Supported neighboring territories by providing advanced equipment diagnostics, troubleshooting, and technical problem solving to resolve complex issues
- Expanded proficiency in Microsoft Excel, Word, and IMS to support scheduling, reporting, inventory management, and territory operations
- Demonstrates self awareness and a commitment to professional growth by seeking guidance when needed, embracing constructive feedback, and continuously strengthening leadership skills
Equipment Service Technician
Coca-Cola Consolidated
, VA
12.2025 - 08.2026
- Trained technicians on the installation, maintenance, and repair of ice makers, water filtration systems, vending machines, and McDonald’s specific equipment
- Mentored technicians, providing guidance and troubleshooting support while demonstrating leadership beyond assigned responsibilities
- Served as a technical resource and mentor, providing guidance, troubleshooting support, and leadership beyond assigned job responsibilities
- Recognized as a trusted technical leader for high priority projects
- Oversaw installation team operations on a temporary assignment, identifying performance gaps and recommending improvements to policies and procedures
- Oversaw installation team operations, identifying performance gaps and recommending policy and procedure improvements to enhance service delivery
- Led installation team in inventory management and implemented best practices for service improvements
Maintenance Director
McDonald's
, VA
03.2024 - 12.2025
- Spearheaded the development of an entirely new maintenance department, building and training a high-performance team while establishing operational processes and standards
- Directed and supervised all maintenance operations for 25 McDonald's restaurants located in Central Virginia including managing a team of technicians
- Oversaw the diagnosis, maintenance, and repair of commercial kitchen equipment, refrigeration systems, and restaurant machinery
- Trained, mentored, and supervised maintenance technicians to ensure consistent performance and service quality
- Coordinated outside contractors, service providers, and vendors for specialized repairs and facility improvements to enhance operational readiness
- Monitored maintenance expenses and controlled repair costs to identify opportunities for operational efficiency improvements
- Worked closely with restaurant general managers and leadership teams to identify maintenance needs and improve facility performance
- Implemented an efficient parts management system that optimized inventory control, reduced costs, and improved maintenance operations
- Achieved $250,000 in annual cost savings by optimizing contractor utilization, streamlining service scheduling, and improving parts inventory management
- Utilized 86 Repairs App to direct technicians and outside service partners in maintaining and repairing cooking, refrigeration, and HVAC equipment
Lead Technician
Coca-Cola Consolidated
, VA
10.2019 - 03.2024
- Trained and mentored new technicians in equipment diagnostics, refrigeration systems, and repair procedures, enhancing team readiness and adherence to service standards
- Managed plant and service vehicle inventories, conducted vending key audits, and ensured accountability for equipment and assets, supporting operational reliability
- Coordinated with dispatch to adjust technician schedules and reassign service calls, optimizing daily service operations and response times
- Managed plant and service vehicle inventories, conducted vending key audits, and maintained accountability for equipment and company assets
- Drive new account acquisition and customer retention through direct customer engagement, site surveys, equipment coordination, and collaboration with sales teams
- Utilized SAP, Microsoft Excel, and Word to support inventory tracking, documentation, and operational processes
- Applied established company processes and procedures to ensure operational efficiency and compliance with company standards
Equipment Service Technician
Coca-Cola Consolidated
, VA
12.2016 - 10.2019
- Installed, diagnosed, and repaired national and local beverage dispensing equipment, ensuring optimal performance and minimal downtime
- Self-trained on Coca-Cola Freestyle technology, gaining advanced troubleshooting and repair expertise through hands-on experience
- Managed assigned service calls independently, prioritizing timely repairs and customer satisfaction
- Built strong customer relationships through reliable service, clear communication, and technical knowledge
- Executed preventive maintenance and technical troubleshooting, enhancing equipment reliability and optimizing service efficiency
- Maintained an organized service vehicle and accurate parts inventory
Private, PFC/Lance Corporal
U.S. Marine Corps
10.2013 - 10.2019
- Completed Boot Camp January 2014
- Achieved Expert ranking on the rifle range
- Completed Military Combat Training
- Completed Military Occupational Specialist training where I became a Combat Engineer.
- Following the above training, I was in the Marine Corps Reserves
- Combat Engineer Skills:Building bunkers/bridges/berms, explosive and breaching devices, mine sweeping and patrol
- Expert Rifleman for 6 years
- Led a squad of 13 Marines for 1 year, overseeing training, equipment maintenance, and operational readiness.
- Achieved top performance as 2-time winner of Squad Challenge, demonstrating teamwork and tactical proficiency.
- Demonstrated proficiency in operating 50-Caliber Machine Gun and M203 Grenade Launcher, enhancing combat readiness.
- Honorable Discharge in October 2019
- Completed 8 years of service in the Marine Corps
Maintenance Technician
Crowne Partners
05.2015 - 11.2016
- Oversaw operations for 285 apartments.
- Troubleshot and repaired plumbing, electrical, HVAC systems, appliances, and ensured property cleanliness, enhancing tenant satisfaction and operational efficiency.
- Completed 1-year apprenticeship and earned Type II and III Technician certification from Refrigeration Environmental Protection Association, Inc. on April 29, 2016.
Landscape Technician
A.G. Ramos | Irrigation/Landscaping (Family Business)
04.2008 - 10.2013
- Installed and serviced irrigation systems for both residential and commercial properties.
- Executed grass cutting, fertilizing, and mulching for enhanced landscape aesthetics. Weed spraying and trimming, pressure washing, servicing and maintenance of all machines.
- Assisted in various roles part-time during high school, transitioning to full-time after graduation.
Education
Matoaca High School
Chesterfield , VASkills
- Equipment Diagnostics
- Beverage Systems Repair
- HVAC Troubleshooting
- Refrigeration Service
- Preventive Maintenance & Quality Assurance
- Resource Allocation & Cost Awareness
- Team Leadership & Support
- Employee Training
- Cross-Functional Team Collaboration
- Account management
- Time Management
- Customer support
- Efficient Communication
- Conflict Resolution
Objective
To advance into a territory manager role with Coca-Cola Consolidated where I can utilize my technical experience, leadership abilities, and commitment to team development while upholding the company’s mission to honor God in all I do, serve others, pursue excellence, and grow profitably.
Achievements
- Coca-Cola Vice President’s Award 2018- recognized for outstanding performance and contributions
- Top 10 in company wide ERS sales 2026
- $250,000 of annual cost savings during time as McDonald’s director
- Rebuilt entire maintenance department that covered 25 locations during time as McDonald’s director
Certifications
- EPA Type II and Type III Certification
- McDonald’s Certification
- Freestyle Certification
Timeline
Lead Technician
Coca-Cola Consolidated
08.2026 - Current
Equipment Service Technician
Coca-Cola Consolidated
12.2025 - 08.2026
Maintenance Director
McDonald's
03.2024 - 12.2025
Lead Technician
Coca-Cola Consolidated
10.2019 - 03.2024
Equipment Service Technician
Coca-Cola Consolidated
12.2016 - 10.2019
Maintenance Technician
Crowne Partners
05.2015 - 11.2016
Private, PFC/Lance Corporal
U.S. Marine Corps
10.2013 - 10.2019
Landscape Technician
A.G. Ramos | Irrigation/Landscaping (Family Business)
04.2008 - 10.2013
Matoaca High School