Michael Ramsey
Fairbanks,Alaska
Summary
Hardworking and passionate individual with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. As well to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. With experience volunteering for large organizations and the youth at local middle schools.
Overview
4
4
years of professional experience
Work History
Active Duty Soldier
U.S. Coast Guard
09.2023 - 10.2023
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Upheld Coast Guard dress and appearance regulations for professional appearance.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Maintained a leadership position while in training and assisted fellow recruits in problem solving through proper chain of command
Customer Service Representative
Sportsman's Warehouse
10.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Counter Service Pizza Maker
Domino's Pizza
09.2019 - 06.2021
- Took and processed over customer orders.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Used cash register to perform cash, credit and debit transactions daily.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
Education
Marine Sciences
University of Alaska Fairbanks
Fairbanks, AK08.2029
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.2021
Skills
- Risk Assessments
- Physical Fitness
- Security Patrols
- Squad Leadership
- Secure Communication
- Positive Attitude
- Critical Thinking
- Equipment Maintenance
- Strategic Thinking
- Documentation and Reporting
- Close Order Drill
- Teamwork and Loyalty
- Product Knowledge
- Information Security
- Call Management
- Scheduling
- Complaint Resolution
- Consultative Sales
- Promotional Support
- Active Listening
- Strategic Sales Knowledge
- Service Upselling
- Customer Service
- Customer Relations
- Quality Control
- Warehousing Functions
- Problem-Solving Abilities
- Sales Expertise
- Product Education
- Conflict Resolution
- Conflict Mediation
- Product Sales
- Problem Resolution
- Opening and Closing Duties
- Cleaning and Sanitation
- Upselling
- Safety Procedures
- Telephone Etiquette
- Sales Promotions
- Resolving Complaints
- Basic Math
References
James Cobb (Fishing Manager Sportsman's Warehouse)- (580) 540-0435
John Waters (JJC3 FYF-TX Unit)- (850) 293-5503
Michaela Waters (Clothing Manager Sportsman's Warehouse)-(540) 628-1098
Timeline
Active Duty Soldier
U.S. Coast Guard
09.2023 - 10.2023
Customer Service Representative
Sportsman's Warehouse
10.2021 - 09.2023
Counter Service Pizza Maker
Domino's Pizza
09.2019 - 06.2021
Marine Sciences
University of Alaska Fairbanks
High School Diploma -
Admiral Arthur W Radford High School