Michael Ramsey

* Assisted customers at the counter. Asked questions pertaining to their needs and provided information and products to meet their needs.

* Cleaned and arranged material on shelves of showroom.

* Answered telephone in a professional and pleasant manner, assisting customers, took orders and provided excellent customer service.

* Assisted outside sales staff in researching product to meet the needs of the customer and solved problems

* Project management, facilitated large orders and managed product scheduling to meet the needs of the customer. Provided weekly updates on material to customers.

* Provided product/job quotes.

* Assisted in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.

* Accurately filled customer orders as needed by retrieving requested material.

• Negotiate contracts with vendors when necessary for supplies or services required for operations.
• Communicate with existing and potential customers to identify and understand their product or service needs; identify and suggest the products and services to meet those needs.
• Developed new prospects by interacting with assigned customers to increase sales and margin of the company's products and/or services.
• Execute and expand assigned customer accounts by prospecting potential customers, including cold calling and developing leads through referral channels.
• Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale.
• Utilize sales management tools for sales planning, supplier planning and documenting opportunities
• Provide quotations directly or in conjunction with outside sales support/project management team.
• Develop and maintain relationships with manufacturers and an assigned customer base, including key accounts, ensuring their happiness with our products and services at all times
• Supervise sales trends and product performance results.
• Continually improve sales skills and product knowledge to promote a professional image in the field.
• Work with other branch personnel to ensure customer happiness from the order to the delivery and beyond.

* Supervised daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.

*Scheduled and oversaw warehouse team, and managed the flow and quality of work to maximize efficiency and minimize overtime.

* Inspected equipment, tools, and machinery regularly, and oversaw all general maintenance when necessary. *Met regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention.

*Oversaw and managed logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages.