MICHAEL RAPPA
Lake Worth
Summary
Highly skilled management professional with a proven track record and outstanding leadership ability. Strong experience in all phases of management in a retail environment.
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
14
14
years of professional experience
Work History
Center Manager
Fedex Office
Delray Beach, FL
08.2013 - 06.2019
- Successfully grew sales over 10% year over year for each year during my tenure
- Maintained status as #1 store in the district three years running at two separate locations
- Top 35 in sales to plan and profit to plan three years in a row
- 2015 Presidents Club Award winner
- Mentored and promoted numerous employees out of my location to better positions
- Served as mentor and training location for other managers
- Responsible for driving sales and profitability as well as maintaining strict Fedex standards
- Served as a member of the district audit team which was responsible for auditing other locations
- Trained team members on various sales techniques and company expectations
- Responsible for all store HR functions
Sales Manager/Lead PC Technician
Staples
West Palm Beach, FL
03.2009 - 05.2013
- Responsible for driving and increasing store top line sales.
- PC repair, data transfers, OS installs, networking
- In my first year at this location I was able to increase our Easy Tech service 300% over the previous year. As a result we were given a store remodel to accommodate extra business.
- Involved in all facets of store operation including, inventory management, freight loading, cash office, and all human resource needs.
- Responsible for teaching, training, motivating, and performance managing a staff of up to 20 people.
General Manager
Circuit City Stores, Inc.
West Palm Beach, FL
07.2005 - 03.2009
- Responsible for maintaining profitability and store P&L
- Successfully managed a team of 3 managers and 50 store Sales and Service Associates to meet and exceed pre-determined performance goals at this key Circuit City store location.
- Successfully devised innovative methods to drive sales of products, service plans, and the number of home installations.
- Mentored staff to improve customer service skills and assisted on the ‘floor’ with customers when necessary.
- Human Resource functions such as: interviewing, hiring, training, shift scheduling, performance reviews, and terminations.
- Successfully transitioning from a standard shipping and delivery daily schedule to now orchestrating deliveries for the entire region. My store served as the delivery warehouse for all stores in the region.
- All responsibilities related to opening and closing store location (on scheduled days), including: closing cash office, securing facility, and ensuring employees safely left location.
- Store served as the training location for all newly appointed managers from Boynton Beach to Orlando.
Education
High School Diploma -
Santaluces CHS
06-1994
Skills
- Staff leadership
- Facility management
- Team supervision
- Staffing
- Data analysis
- Sales proficiency
- Staff development
- Sales management
Timeline
Center Manager
Fedex Office
08.2013 - 06.2019
Sales Manager/Lead PC Technician
Staples
03.2009 - 05.2013
General Manager
Circuit City Stores, Inc.
07.2005 - 03.2009
High School Diploma -
Santaluces CHS