Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michael Rasera

Greenacres,FL

Summary

First and foremost, I am kind, honest and genuine. I consider one of my strongest qualities is my commitment to learning a skill to the best of my ability and being an important asset to whomever I am employed with. I am used to customer interactions as I have had a variety of jobs that required much social interaction. I have both satisfied customer needs and defused tensions with unhappy clients. I consider myself to be excellent at communication and try to approach any conversation with a positive attitude. I approach most of the things in my life with a positive attitude and optimism. I have a bright outlook on the outcome of my future and try to be someone who uplifts others. Im proud to have a positive attitude and a smile when introducing myself. Im also not afraid to bring up any questions or concerns I may be having to a superior with the goal of becoming better and more efficient at any craft im trying to perfect.

Overview

17
17
years of professional experience

Work History

Service Porter

Braman Motor Cars
West Palm Beach, FL
08.2021 - Current
  • Inspected vehicle engines upon arrival to identify any potential issues or malfunctions.
  • Provided shuttle service for customers when their vehicle was being serviced at the shop.
  • Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
  • Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
  • Received customer vehicles for service and parked them in designated areas.
  • Directed drivers to parking spots.
  • Drove vehicles to different areas of dealership to meet display standards.
  • Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
  • Greeted customers and opened car doors to enhance service.
  • Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
  • Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
  • Assigned numbered tags to customers and vehicles.
  • Ensured that all paperwork associated with servicing a vehicle was properly filed away in its corresponding folder.
  • Traveled to local vendors to pick up supplies or equipment repairs.
  • Prepared rental cars for customers who requested them while their own vehicle was being serviced.
  • Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
  • Coordinated with tow truck companies when required to transport a disabled vehicle to the shop.
  • Transported completed vehicles back to the customer's residence or place of business.
  • Assisted customers with loading and unloading items from their vehicles.
  • Provided transport for customers and dealership personnel
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Pool Technician

Horizon Pool and Patio
Wellington, FL
03.2017 - 08.2021
  • Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
  • Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Diagnosed problems with existing pools using testing instruments such as pH meters.
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Educated clients about best practices for maintaining cleanliness standards within their pools.
  • Identified potential hazards that could result in injury or property damage if left unchecked.
  • Provided technical advice to clients regarding pool maintenance issues such as proper filtration systems.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Inspected pools to identify any leaks or other problems that may need to be addressed.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Installed new components or replaced defective parts to restore functionality.
  • Cleaned debris from filter system components on a regular basis in order to maintain optimal performance of the system.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Order Fulfillment Associate

Sam's Club
West Palm Beach, FL
01.2016 - 03.2017
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Accepted, processed and quickly filled orders.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Tracked shipments and updated customers on delivery progress.
  • Evaluated merchandise condition and accounted for items in system.
  • Processed incoming orders in a timely manner according to company standards.
  • Verified items correctly matched to sales check for packing and shipment.
  • Wrapped and moved pallets to designated carrier area.
  • Read orders to verify attributes and quantities of merchandise.
  • Packed merchandise for delivery and moved items to delivery area.
  • Organized boxes or bags and palletized orders based on carrier method.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Filled orders according to defined standards using standard picking system.
  • Prepared domestic and international shipments for transportation.
  • Prepared invoices for completed orders using company software system.
  • Maintained accurate records of orders, shipments, and inventory.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Pulled and packed products from shelves based on customer orders.
  • Operated handheld scanners to track merchandise throughout fulfillment process.

Flow Team Member

Target
Danville, VA
07.2009 - 12.2015
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Unloaded freight upon arrival and stocked in correct warehouse location.
  • Broke down shipping materials and placed boxes and debris in correct waste receptacles.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Assessed frozen and refrigerated items and disposed of products that had exceeded expiration dates.
  • Welcomed customers and offered to assist with finding needed items.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Monitored inventory levels to ensure sufficient supplies were available for production runs.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Provided training to new team members on proper use of machines, tools, and safety protocols.
  • Operated forklift and pallet jack to transport heavy loads.

Asset Protection Specialist

Target
Union, NJ
05.2007 - 07.2009
  • Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
  • Collaborated with external organizations such as police departments or local authorities regarding security matters.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Identified potential shoplifters and alerted management.
  • Developed strategies for minimizing losses due to theft or vandalism of merchandise within the store environment.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Assisted in conducting periodic inventory counts in order to detect discrepancies between actual stock levels and recorded figures.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Enforced store regulations relating to shoplifting prevention measures such as bag checks at exit points.
  • Maintained high levels of alertness throughout shifts.

Education

Associate of Arts - Radiologic Technology

Keiser University
West Palm Beach, FL
04.2024

High School Diploma -

David Brearley High School
Kenilworth, NJ
06.2006

Skills

  • Safe Driving
  • Supply Management
  • Vehicle Detailing
  • Customer Engagement
  • Ensuring Customer Satisfaction
  • Vehicle Cleaning
  • Vehicle Inspection and Transport
  • Service Ticket Management
  • Inventory Maintenance
  • Service Team Collaboration
  • Equipment Repairs
  • Customer Service
  • Safety and Security
  • Supply Stocking and Organization
  • Punctual and Dependable
  • Valid Driver's License
  • Strong Work Ethic
  • Regulatory Compliance
  • Problem-Solving
  • Work Planning and Prioritization
  • Critical Thinking
  • Clean Driving Record
  • General Labor
  • Work Orders
  • Merchandise Rotation
  • Merchandise Restocking
  • Heavy Lifting
  • Moving Freight
  • Loss Prevention
  • Loading and Unloading
  • Order Fulfillment
  • Shipping and Receiving
  • Records Updating
  • Production Line Operations
  • Data Entry
  • Records Management
  • Storage Organization
  • Inventory Recordkeeping
  • Risk Management
  • Securities Safekeeping
  • Physical Detention of Suspects
  • CCTV Tracking
  • Report Writing Skills
  • Loss Prevention Background
  • Incident Reporting
  • CCTV Monitoring

Accomplishments

  • I am currently attending Keiser University in West Palm Beach Fl, I have maintained 3.8 GPA and belong to an honor society called Phi Theta Kappa

References

References available upon request.

Timeline

Service Porter

Braman Motor Cars
08.2021 - Current

Pool Technician

Horizon Pool and Patio
03.2017 - 08.2021

Order Fulfillment Associate

Sam's Club
01.2016 - 03.2017

Flow Team Member

Target
07.2009 - 12.2015

Asset Protection Specialist

Target
05.2007 - 07.2009

Associate of Arts - Radiologic Technology

Keiser University

High School Diploma -

David Brearley High School

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Michael Rasera