Michael Raven

• Evaluated clients' social, emotional and psychological needs to create treatment plans. Prepared treatment plans based on assessment findings and incorporated feedback from senior staff to optimize approaches.
• Facilitated treatment groups based on evidenced based practices such as RDAP, Straight Ahead, and Seeking Safety based on CBT modalities, Social Learning and Motivational Interviewing.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Provided crisis counseling and intervention services to clients in emergency situations.

• Gained operational knowledge and supported departmental needs.
• Completed research, compiled data, and assisted in timely reporting.
• Completed research, compiled data, and assisted in timely reporting
• Developed and maintained relationships with key internal stakeholders
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
• Analyzed problems and worked with teams to develop solutions
• Gained operational knowledge and supported departmental needs

• Supported individuals dealing with mental health and emotional issues at Cuyahoga County Crisis Unit..
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Maintained computers, printers and technical resources to avoid disruption in operations.
• Met with clients create support systems.
• Facilitated treatment groups.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Educated clients on dangers of substance abuse and prevention techniques.
• Listened to clients' concerns and provided encouragement and support.
• Designed safe and supportive environment for clients to discuss issues.
• Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
• Increased awareness of and supported participation in self-help and advocacy organizations.
• Adapted counseling techniques to best suit individual needs of each client.
• Facilitated group counseling sessions to support and encourage client growth.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Provided education on mental health topics and resources to clients.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Transported individuals to medical appointments and support meetings whenever needed.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Communicated with individuals' family members, offering information and insight into support services available at community level.
• Assisted clients in exploring feelings and understanding behaviors.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
• Educated clients on dangers of substance abuse and prevention techniques
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
• Adapted counseling techniques to best suit individual needs of each client
• Increased awareness of and supported participation in self-help and advocacy organizations

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• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Built lasting relationships with clients, customers and other team members based on trust and reliability.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed and maintained positive customer relations and coordinated with various functions within company to meet consumer needs.
• Managed periodical client budgeting, medical appointments, Job and Family Service appointments.