Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

MICHAEL RAWLINGS

Perry,UT

Summary

Successfully opened property adjusting firm. 7 years adjusting experience. Highly experienced in CAT adjusting in both personal property, commercial and some auto claims adjusting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Capable of handling large work load while managing customer satisfaction, state and company requirements of adherence. Successfully handled a 200-400 auto claim diary and an average of 30 -40 property claim diary. During adjusting firm ownership, I had multiple carries reach out to me directly for large assignments. Handled a private investing firm that requested me by name, to inspect and adjust a 347 property project, after hurricane Harvey.

Work History

Adjusting Firm Owner & Operator

Michael Rawlings dba
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Associate Auto Claims Adjuster

Tesla Insurance
  • Minimized company exposure to loss, conducting comprehensive risk assessments during claim evaluations.
  • Collaborated with cross-functional teams, including legal and fraud departments, to resolve complicated cases efficiently.
  • Demonstrated adaptability during high-pressure situations or unexpected fluctuations in claims volume, maintaining a consistent level of attention to detail and professionalism.
  • Strengthened relationships with policyholders, consistently delivering professional and empathetic service during the claims process.
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.

Claims Manager II

Capital Claims Management
  • Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Implemented fraud detection measures, minimizing financial losses due to fraudulent activities.
  • Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
  • Determined proper course of action for claims processing.
  • Kept up-to-date on industry developments to maintain a competitive edge in handling diverse claim scenarios effectively.
  • Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.

Senior Claims Adjuster

Sedgwick Claims Management
  • Investigated and process Commercial and Personal Property insurance claims for policyholders.
  • Consulted police and hospital records when needed.
  • Investigated properties to determine extent of damage and estimate repair costs.
  • Coordinated with underwriters to review policy coverage details and ensure accurate claim assessments, reducing discrepancies in the adjudication process.
  • Expedited claims settlements with successful negotiation strategies and effective communication skills.
  • Interviewed claimants and witnesses to gather factual information.
  • Examined photographs and statements.
  • Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
  • Examined claims forms and other records to determine insurance coverage.

Education

High School Diploma - undefined

Alta High School
Sandy, UT

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Regulatory Compliance
  • Partnership Development
  • KPI Management
  • Customer Service
  • Teamwork and Collaboration
  • Negotiation
  • Decision-Making
  • Liability Analysis

Timeline

High School Diploma - undefined

Alta High School

Adjusting Firm Owner & Operator

Michael Rawlings dba

Associate Auto Claims Adjuster

Tesla Insurance

Claims Manager II

Capital Claims Management

Senior Claims Adjuster

Sedgwick Claims Management

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