Michael Rawls

• Increased Annual Sales.
• Increased sales revenue by identifying and pursuing new business opportunities.
• Increased sales revenue by developing and implementing effective sales strategies.
• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Generated business to identifying new market opportunities and presenting compelling proposals to Marine Industry prospective clients.
• Researched accounts and completed due diligence to resolve collection problems.
• Oversaw daily posting of payments to customer accounts.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.

• Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
• Optimized fuel usage and reduced environmental impact by implementing sustainable maintenance practices.
• Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Removed worn or faulty components for replacement or repair.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.