Michael Rawls
Montgomery,AL
Summary
Accomplished Director of Security at Wind Creek Casino & Hotel, adept in crisis management and personnel management. Leveraged expertise in emergency preparedness and staff leadership to enhance security operations, achieving significant improvements in safety and efficiency. Proven track record in developing robust security policies and fostering strong team performance. Motivated Director skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
25
25
years of professional experience
Work History
Director of Security
Wind Creek Casino & Hotel
04.2003 - Current
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 50+ security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Established and maintained close working relationships with local law enforcement officers.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Supervisor
State of Alabama Finance Department
09.2000 - 03.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
Manager
I.H.O.P
01.2000 - 03.2002
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05.1988
Skills
- Emergency Preparedness
- Event security
- Policy Development
- Personnel Management
- Asset Protection
- Operations Oversight
- Investigation techniques
- Administrative Management
- Security management
- Access Control
- Incident Response
- Crisis Management
- Emergency planning
- Security Operation Evaluation
- Public Speaking
- Staff Leadership
- Problem Identification
- Special Event Security
Timeline
Director of Security
Wind Creek Casino & Hotel
04.2003 - Current
Supervisor
State of Alabama Finance Department
09.2000 - 03.2003
Manager
I.H.O.P
01.2000 - 03.2002
High School Diploma -
Wetumpka High School
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