Michael Ray
Colorado Springs,CO
Summary
Highly motivated individual with over 10 years of experience in sales and customer service. Solutions oriented and dedicated to addressing customer inquiries with speed, accuracy, and professionalism. Acknowledged for patience, problem-solving, and effective communication skills.
Overview
12
12
years of professional experience
Work History
Customer Experience Guide
DriveTime Used Cars
05.2024 - Current
- Contributed to revenue growth by upselling products and services based on individual customer needs.
- Optimized company reputation through excellent problem resolution skills, resulting in positive online reviews.
- Established rapport with customers through active listening skills, empathy, and understanding of their unique situations.
- Assisted customers with complex transactions while maintaining professionalism and patience throughout the process.
TeleSales Representative
United HealthCare
04.2022 - 05.2024
- Manage 50 - 100 inbound calls to assist new and existing clients with MediCare Benefit Enrollment.
- Overcome objections using friendly, persuasive strategies.
- Consistently meet and exceed monthly goals including sales, quality and NPS.
- Named team Ambassador which includes additional responsibilities of leading team meetings and creating/hosting sales competitions centered on NPS metrics.
BROKER
RE/MAX SUBURBAN
11.2019 - 03.2022
- Built customer portfolio by hosting open houses on active listings.
- Showed clients homes in desired areas, submitted and negotiated contracts.
- Managed multiple listings and touchpoints with clients within Book of Business.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Arranged for inspections and surveys of sold properties.
Guide
Revolution Cannabis
04.2021 - 03.2022
- Assisted patients with product consultations and built personal relationships with guests to promote positive experiences.
- Facilitated morning inventory, received deliveries, stocked shelves, pulled patient orders, operated register, and kept store clean.
- Onboarded new patients, received and processed required documentation.
- Performed audits to ensure compliance with state and federal regulations.
Relationship Banking Specialist
MB Financial
11.2017 - 07.2019
- Expanded current customer relationships and developed new business by consulting and cross-selling bank products and services.
- Utilized "Needs Based Sales" process, including profiling customer needs and on-boarding new customers.
- Knowledge of bank's procedures and compliant with security and fraud prevention guidelines.
Small Business Banker
BMO Harris Bank
01.2013 - 08.2017
- Provided accurate and appropriate information in response to small business customer inquiries.
- Addressed customer concerns timely and accurately.
- Built positive rapport and loyalty through diligent service and follow up on customer concerns.
- Offered exceptional customer service to differentiate and promote company brand.
Education
Flashpoint Academy
High School Diploma -
Vernon Hills High School
05.2007
Skills
- Communication
- Leadership
- Time Management
- Organization
- Teamwork
- Research
- Creativity
- Presentation
- Analytical
- Patience and composure
Timeline
Customer Experience Guide
DriveTime Used Cars
05.2024 - Current
TeleSales Representative
United HealthCare
04.2022 - 05.2024
Guide
Revolution Cannabis
04.2021 - 03.2022
BROKER
RE/MAX SUBURBAN
11.2019 - 03.2022
Relationship Banking Specialist
MB Financial
11.2017 - 07.2019
Small Business Banker
BMO Harris Bank
01.2013 - 08.2017
High School Diploma -
Vernon Hills High School
Flashpoint Academy
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