Hi, I’m
MICHAEL RAY
Management
Dublin,CA
Overview
20
years of professional experience
Work History
K1 SPEED CORP
General Manager
08.2022 - Current
Job overview
- Oversees staffing duties including recruiting, interviewing, hiring, training, disciplining, and terminating
- Supervises cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
- Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively
- Ensuring that track personnel run races safely, efficiently and professionally
- Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service
- Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed
- Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard
- Ensures that their location has the proper staffing level to maximize the employee and guest experience
- Understands and makes sure that each management team member follows all cash handling procedures including safe maintenance, deposits and all banking functions
- Responds to customer service needs to provide the highest standards of service within 24hours
- Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents
- Coaching my supervisors to ensure they are properly training staff and have the tools and equipment needed to effectively carry out their job functions based on the K1 standards
- Complete financial reporting and analysis for COG and other MCP’s set forth by the Regional Manager
BOWLERO CORP
Assistant General Manager
06.2021 - 08.2022
Job overview
- Managing employee relations including hiring, training, and managing the performance of subordinates
- Monitoring financial performance by analyzing sales data, operating expenses, and profit margins
- Coordinating with marketing team members to develop promotional campaigns, new product launches, and other events that will drive business
- Coordinating with facilities management staff to ensure that the facility is clean and well maintained
- Ensuring that the organization complies with all laws and regulations regarding labor practices, environmental issues, human resources issues, and other concerns
- Developing and implementing plans for improving efficiency and increasing productivity in departments serviced by the general manager’s office
- Reviewing applications for new positions in the company and interviewing candidates to determine who will be best suited to fill the positions
FOX RENT A CAR- OAKLAND AIRPORT
Operations Manager
08.2020 - 06.2021
Job overview
- Manage multiple aspects of the daily operations to ensure maximum fleet utilization, customer satisfaction and employee management
- Ability to meet production demands in a very fast paced environment that requires a quick turnaround of vehicles
- Deliver excellent customer service by being professional, courteous and proactive to the customers needs
- Manage your team by performing the hiring, interviewing and creating the weekly labor schedule
- Daily tracking of individual employee production and performing employee engagement
- Manage the incentive compensation program to ensure deliverance to all employees achieving the incentive pay production criteria
- Mentoring, redirecting and coaching employees to be compliant with company policies and procedures
- Completing all required reporting in the allotted time frame
- Maintaining a clean and safe working environment at all times
BON APPETIT MANAGEMENT
Area Supervisor of Concessions @ The Chase Center (Golden State Warriors)
08.2019 - Current
Job overview
- Manages the operations of multiple concession stands, while assisting team members and maintaining a safe environment throughout operating hours
- Oversee cash management tasks and prepare cash and sales reports as needed
- Organize concession events and ensure that each concession station is stocked and staffed
- Greets, directs, and responds to guest’s questions and needs
- Ensures proper product control and handling of inventory and equipment
- Follows cash handling policies and guidelines
- Deliver and motivate staff to provide quality customer services at all times
WeDriveUBurlingame, CA
Commuter Shuttle Program Manager
04.2018 - 06.2019
Job overview
- Responsible for running the day-to-day activities of a DOT-regulated shuttle operation including, but not limited to, the supervision of employees, maintaining client relations, and ensuring that company standards are being upheld
- Other duties include general accounting, general HR functions (hiring, terminating, and training) and claims review
- Managed the program budget while projecting the short/long term needs for the program
- Manage logistics of route scheduling, staffing and client engagement to ensure service level agreements are met
- Collaborate with operations control, customer success, marketing department
- Hire (interviews, road tests, etc.), train and develop new drivers
- Attend weekly client meetings; listen to feedback from client and their employees and react accordingly
WASTE MANAGEMENT of ALAMEDA COUNTYOakland, CA
Rolloff Route Manager
11.2013 - 04.2018
Job overview
- Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers
- Organizes and schedules all necessary resources required to accomplish activities
- Coordinates daily operational needs
- Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues
- Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies
THE BOEING COMPANYPalmdale, CA
Licensed Transportation Supervisor/Dispatcher
01.2005 - 11.2013
Job overview
- Department of Defense Clearance
- Experience overseeing business operations, including scheduling, planning, movement and receiving of materials, utilizing cost saving metrics
- Focused on maintaining customer satisfaction through personal engagement with the customer and utilization of work surveys
- Capable of leading an initiative or project in order to achieve short/long term strategic objectives
Timeline
General Manager
K1 SPEED CORP
08.2022 - Current
Assistant General Manager
BOWLERO CORP
06.2021 - 08.2022
Operations Manager
FOX RENT A CAR- OAKLAND AIRPORT
08.2020 - 06.2021
Area Supervisor of Concessions @ The Chase Center (Golden State Warriors)
BON APPETIT MANAGEMENT
08.2019 - Current
Commuter Shuttle Program Manager
WeDriveU
04.2018 - 06.2019
Rolloff Route Manager
WASTE MANAGEMENT of ALAMEDA COUNTY
11.2013 - 04.2018
Licensed Transportation Supervisor/Dispatcher
THE BOEING COMPANY
01.2005 - 11.2013
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