Michael Ray

-Lead the calibration and service of MR systems and New Product Introductions (NPI) with minimal supervision, ensuring timely completion to enhance customer satisfaction.

- Act as MR Calibration Engineer

the primary point of contact for assigned customers, providing expert guidance throughout the calibration phase and fostering positive relationships.

- Maintain and properly calibrate tools and test equipment, ensuring readiness for all calibration activities.

- Communicate proactively with the Account Community, providing updates on calibration status and addressing any customer inquiries.

- Document and manage service activities with precision, ensuring timely closure of all tasks in compliance with administrative protocols.

- Collaborate with regional and national support teams to utilize the GEHC escalation process effectively, implementing corrective action plans to resolve system issues promptly.

- Support local service teams by conducting service calls, preventative maintenance, and field modification instructions as needed.

- Train and mentor less experienced MR Field Engineers during calibration processes, enhancing team competency and operational efficiency.

• Perform system calibrations, installs and repairs.
• Monitored construction methods and installations, inspection and testing processes.
• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
• Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.

• Service GE MRI accounts
• Perform system calibrations, installs and repairs.
• Schedule and perform planned maintenance
• Monitored construction methods and installations, inspection and testing processes.
• Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.

• Enhanced equipment performance by conducting thorough preventive maintenance on biomedical devices.
• Performed preventive maintenance for medical equipment.
• Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
• Installed, calibrated and monitored multiple medical devices.